Patient Experience Coordinator

Patient Experience Coordinator

Location: Restorativ Health & Beauty – Mechanicsburg, PA

Employment Type: Full-Time

About Restorativ Health & Beauty

At Restorativ Health & Beauty, we believe every patient deserves to feel heard, understood, educated, and genuinely cared for. We are more than a medical spa—we are a relationship-driven healthcare practice focused on helping people become healthier, more confident versions of themselves.

We're looking for someone who naturally loves taking care of people and believes that exceptional service isn't something you do, it's who you are.

Position Overview

The Patient Experience Coordinator is the first and last impression every patient has of Restorativ.

Your role isn't simply answering phones or scheduling appointments. Your responsibility is to create an experience that makes patients feel valued from their very first interaction until long after they leave.

You are the advocate for every patient who walks through our doors.

Every conversation, every appointment, every follow-up, and every interaction should leave our patients feeling listened to, cared for, and excited to come back.

What You'll DoPatient Experience

• Welcome every patient by name with genuine warmth.
• Create an environment that feels welcoming, organized, and professional.
• Anticipate patient needs before they have to ask.
• Ensure every patient feels comfortable throughout their visit.
• Follow up after appointments to check on patients and answer questions.
• Build lasting relationships that encourage patients to become lifelong members of our practice.

Scheduling & Coordination

• Schedule and optimize provider calendars.
• Confirm appointments and reduce no-shows.
• Manage waitlists.
• Coordinate treatment plans and future visits.
• Assist patients in understanding recommended treatment timelines.

Patient Education

Help patients understand:

• Services offered
• Membership options
• Pricing
• Financing options
• Promotions
• What to expect before and after treatments

If you don't know the answer, you'll find the right person who does.

Administrative Responsibilities

• Answer incoming calls
• Respond to text messages
• Respond to emails
• Maintain accurate patient records
• Process payments
• Collect required paperwork
• Verify forms are completed
• Maintain front desk organization
• Assist with inventory as needed

Relationship Building

Our patients are not appointments on a schedule.

They are people trusting us with their health and confidence.

You'll build relationships by:

• Remembering names
• Remembering life events
• Celebrating milestones
• Following up after treatments
• Checking in when patients haven't been seen for a while
• Making every interaction personal

Success Looks Like

You are successful when:

• Patients consistently ask for you by name.
• Patients leave feeling genuinely cared for.
• Patients trust your recommendations.
• Membership enrollment increases.
• Retention improves.
• Online reviews mention exceptional customer service.
• Providers can focus on patient care because the front office runs seamlessly.

We're Looking For Someone Who

• Naturally enjoys helping people.
• Communicates confidently and professionally.
• Has exceptional organizational skills.
• Thrives in a fast-paced environment.
• Can multitask without sacrificing quality.
• Takes ownership of problems and solves them.
• Pays close attention to detail.
• Is dependable and accountable.
• Loves creating memorable experiences.
• Works well independently and as part of a team.

Preferred Qualifications

• Previous medical office, healthcare, hospitality, luxury retail, or customer service experience
• Experience with scheduling software or EMR systems (Mangomint experience is a plus)
• Sales or membership experience preferred
• Knowledge of aesthetics or wellness is a plus, but we're happy to train the right person

Our Core Philosophy

We believe every patient deserves to:

• Feel heard.
• Feel understood.
• Be educated.
• Understand all of their options.
• Never feel pressured.
• Leave feeling more confident than when they arrived.

Patients always come first.

Treat them exceptionally, and they'll keep coming back.

Why Join Restorativ?

We're building something different.

We aren't interested in creating transactions, we're creating relationships.

If you're passionate about helping people, love building meaningful connections, and want to be part of a growing practice where your work truly matters, we'd love to meet you.

Pay: $21.00 - $25.00 per hour

Benefits:

• Employee discount
• Free health screenings
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid training
• Referral program
• Wellness program

Application Question(s):

• PLEASE RESPOND: What do you think this job is, in your own words?

Experience:

• Med Spa: 2 years (Required)
• Patient service: 2 years (Required)

Work Location: In person

Salary : $21 - $25