What are the responsibilities and job description for the Resident Services Manager – Assisted Living position at Resthaven?
Resident Services Manager - Assisted Living
** Sign-on bonus of $5,000 **
At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
Pay Range
✔ $65,000 - 75,000
** Pay is based on experience and applicable licensure **
Employment Type & Schedule
✔ Full-Time | Salary
Why Join Resthaven?
✔ No mandatory overtime (No Mandation)
✔ Agency-free care teams
✔ NOMI Health Insurance Network – $0 copays, $0 deductibles, and $0 coinsurance for full-time employees
✔ Agency-free care teams
✔ NOMI Health Insurance Network – $0 copays, $0 deductibles, and $0 coinsurance for full-time employees
✔ Tuition reimbursement eligibility after 6 months
✔ Supportive, mission-driven work culture
✔ Career growth and advancement opportunities
✔ Make a meaningful impact in the lives of residents every day
Essential Responsibilities
✔ Provide high-quality nursing care and treatment in accordance with each resident’s individualized service plan.
✔ Implement, evaluate, and coordinate nursing services to ensure exceptional resident outcomes.
✔ Observe, assess, and document resident signs, symptoms, behaviors, and responses to treatment.
✔ Support compliance with infection prevention protocols, universal precautions, and all applicable state and federal regulations.
✔ Coordinate the training and daily work activities of Resident Assistants based on competency and skill level.
✔ Assist with staffing coverage and scheduling needs to ensure quality resident care.
✔ Provide feedback regarding staff performance and recommend coaching or corrective actions when appropriate.
✔ Foster a positive clinical environment that promotes employee engagement, growth, learning, and job satisfaction.
✔ Identify resident and staff concerns and collaborate with the interdisciplinary team to develop effective solutions.
✔ Accurately implement physician orders and coordinate ongoing medical care.
✔ Order medications from the pharmacy and ensure proper distribution to medication carts.
✔ Maintain accurate and timely documentation, reporting, and recordkeeping.
✔ Communicate effectively with physicians, home health agencies, residents, and family members regarding health conditions and care needs.
✔ Coordinate laboratory testing and follow up with physician offices regarding results and treatment recommendations.
✔ Assist with resident admissions, move-ins, transfers, and discharges.
✔ Provide comprehensive shift reports regarding resident status, changes in condition, and care needs.
✔ Maintain confidentiality and demonstrate professionalism in all interactions.
✔ Understand and support Resthaven policies, procedures, and mission.
✔ Participate in the clinical on-call rotation.
✔ Supervise, coach, mentor, and support nursing staff to promote quality care and team development.
✔ Perform additional duties and responsibilities as assigned.
Education, Training, & Experience
✔ Current LPN (Licensed Practical Nurse) or RN (Registered Nurse) license preferred, but not required.
✔ Previous nursing experience preferred, particularly in assisted living, senior living, long-term care, memory care, or dementia care settings.
✔ Demonstrated clinical competency and knowledge of nursing best practices.
✔ Experience leading, coaching, or supervising healthcare staff preferred.
✔ Proficiency with Microsoft Office, including Word, Excel, and email systems.
✔ Strong written and verbal communication skills.
✔ Ability to communicate effectively with residents, families, physicians, and team members while recognizing age, cultural backgrounds, cognitive abilities, and physical conditions.
✔ Knowledge and application of dementia-specific interventions preferred.
✔ Strong organizational skills with attention to detail and the ability to prioritize multiple responsibilities.
✔ Ability to work independently and effectively manage time.
✔ Ability to remain calm, resourceful, and responsive during urgent or emergent situations.
✔ Ability to operate standard office equipment including telephone, copier, fax machine, and calculator.
✔ Participation in all required in-service education, mandatory training, and departmental meetings.
✔ Current nursing license, certifications, and continuing education maintained in accordance with state requirements.
Physical Requirements
This role is active and hands-on. You must be able to:
✔ Ability to frequently stand, walk, bend, stoop, kneel, and reach throughout the workday.
✔ Ability to lift, transfer, push, and pull up to 50 pounds independently and heavier weights with assistance.
✔ Ability to assist residents with mobility, transfers, and activities of daily living as needed.
✔ Ability to respond quickly and appropriately during emergencies.
✔ Manual dexterity sufficient to administer medications, perform assessments, and document care accurately.
✔ Visual and auditory acuity necessary to observe residents, read medical records, and communicate effectively.
✔ Ability to work in a fast-paced healthcare environment with frequent interruptions and changing priorities.
✔ Ability to tolerate exposure to infectious diseases, cleaning chemicals, bodily fluids, and other environmental conditions common in healthcare settings.
✔ Ability to work flexible schedules, including weekends, holidays, evenings, and participation in the clinical on-call rotation as needed.
Salary : $65,000 - $75,000