What are the responsibilities and job description for the Technical Service Specialist I position at RESTEK CORPORATION?
As a Technical Service Specialist at Restek, you will be a key technical resource for our global customers and distributors, providing expert guidance on product selection, troubleshooting, and application support. This role is ideal for someone who thrives on solving complex problems, enjoys communicating scientific concepts, and values collaboration across departments. You'll play a critical part in reinforcing Restek’s reputation for exceptional customer service by delivering timely, accurate, and professional support. In addition to direct customer interaction, you’ll contribute to cross-functional initiatives, support sales and marketing efforts, and help drive continuous improvement in our technical service strategy.
At Restek, our core values—We Care, Better Every Day, Respect for All, and Win Together—are at the heart of everything we do. We care deeply about our employee-owners, our customers, and the communities we serve around the world. We strive to be better every day by fostering personal and professional growth while delivering solutions that drive positive global change. We value respect for all, creating a workplace where every voice matters and diverse perspectives drive innovation. And we believe we win together, celebrating shared success as a 100% employee-owned company.
What You’ll Do
- Respond to technical inquiries from customers via phone and email, ensuring prompt and professional service
- Stay current with customer needs and product applications tomaintaintechnicalproficiency
- Collaborate with Sales, Marketing, Quality, and Customer Service teams to resolve customer issues
- Learn and communicate product features and benefits through ongoing training
- Maintainaccuratecustomer records, inquiries, and resolutions in CRM and ERP systems
- Provide technical training to internal staff as needed
- Represent Restek at trade shows and customer visits
- Monitor competitor and industrywebsites asassigned
- Suggest process improvements to elevate global technical service operations
- Support GC/LC Applications Lab activities including EZ libraries, literature generation, and application notes
- Performadditionaltasks and special projects as needed
What You’ll Bring
- Bachelor’s degree in a science-related fieldor6–8 years of equivalent experience
- Minimum 3yearshands-on experience in gas or liquid chromatography (GC or LC)
- Background in marketing, sales, or customer service (preferred)
- Strong knowledge of GC, LC, and/or sample preparation techniques
- Ability to clearly explain complex technical concepts to various audiences
- Proficient in email, spreadsheet, and database tools
- Exceptional written and verbal communication skills
- Strong customer service mindset and attention to detail
- Effective organizational, time management, and multitasking skills
- Collaborative team player in a global work environment
- Self-motivated with the ability to work independently and suggest improvements
- This position will require the successful completion of a standard background check in accordance with Restek policy. Employment with Restek will require successful completion of a pre-employment drug screen.
This position has been approved for a hybrid work arrangement
This position will require the successful completion of a standard background check in accordance with Restek policy. Employment with Restek will require successful completion of a pre-employment drug screen.
What Makes Restek Unique
We prioritize work-life balance and well-being with offerings like generous PTO, unlimited sick time, onsite fitness center and wellness program with incentives, childcare reimbursement, and adoption assistance—giving you the tools to Own Your Well-Being. Through our Employee Stock Ownership Plan (ESOP) and robust 8% retirement contributions, you can Own Your Financial Future while sharing in the success you help create. Our commitment to development ensures you can Own Your Growth through learning opportunities, career advancement programs, and a collaborative culture that values innovation and teamwork.
We are an equal opportunity employer, considering applicants without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other protected characteristic. Restek provides reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.
If you’re ready to join a team that lives its values and empowers you to Own Your Future, we’d love to hear your story. Apply today.