Regional Director of Operations

NOW HIRING a Regional Director to add to the O’Charley’s team!

The Regional Director oversees a market of 8 to 10 restaurants. We are seeking candidates reachable to one of the following geographic areas:

• Nashville, TN
• Knoxville, TN
• Cincinnati, OH
• Indianapolis, IN
  
  

Be part of a nationally known and established casual dining brand! Are you looking for an opportunity to move your career forward in multi-unit management? We have a structured training program that will give you confidence and set you up for success. If you have a passion for building and leading teams and serving high quality food then we want to hear from you! Multi-unit restaurant experience strongly preferred.

We can offer you weekly paychecks, PTO, Medical, Dental, Life, Short Term and Long Term Disability, 401k after six months of service, and a strong culture built on treating people right and a commitment to the communities we serve.

POSITION SUMMARY:

Oversee a Division/ Market of multiple restaurants ensuring that management teams are leading with our core values, thus creating a positive work environment and thereby driving relentless execution by meeting all food quality, service standards, and Restaurant Operating Profit for their respective Division/ Market.

Achieve the following company-targeted KPIs for Division/ Market and Company to maximize Profitability, Revenue, Labor, Cost of Goods, Controllable Expenses, and Turnover

PRIMARY RESPONSIBILITIES - Including, but not limited to:

• Leads General Manager(s) (“GMs”) to ensure restaurant goals and objectives are set and on track.
• Is relentless in the pursuit of purpose in fulfilling the Company goals and objectives.
• Partners with Human Resources to recruit and hire management for their division and company.
• Coaches and directs GMs in the personnel process for Managers in Training (“MITs”).
• Coaches and directs GMs in the development, coaching, and discipline of the Managers they supervise.
• Produces and maintains an effective succession plan for all levels.
• Coaches and directs GMs in the selection and development of Future Leaders, as well as internal management candidates.
• Performs required Inventory Audits, Food Safety, and High-Risk Inspections including follow up.
• Maintains a constant running dialogue with their direct supervisor regarding Ops and staff.
• Ensures the GMs perform Quarterly Check-In discussions and updates Performance Rating for each of their Managers.
• Ensures that their restaurants are achieving purpose and following all company standards and policies.
• Ensures compliance with all state and federal laws including, but not limited to wage and hour regulations.
• Ensures progressive discipline procedures are followed and that employee relations issues are responded to and handled consistent with company policy.
• Ensures all facilities are properly maintained and at the highest level for all guests.
• Analyzes operating results and prepares action plans with GMs.
• Supports, enforces and follows through on all Communications/ Memos/ Company initiatives.
• Responsible for ensuring that all Managers are current in all required certifications.
• Understands and utilizes the labor scheduling system to achieve high guest satisfaction and labor costs.
• For both developmental and executional reasons, will be required to take on participatory or leadership roles in special projects/ initiatives.
• Other duties as assigned.
  
  

POSITION QUALIFICATIONS:

College Degree And/ Or Business Experience Equivalency Required.

SKILLS & SPECIFICATIONS:

Experience/Training:

• Leadership: a demonstrated ability to lead people, embody the core values and get results through others.
• Management: ability to organize, follow through with commitments and deadlines, and multi-task.
• Planning: ability to execute short-term initiatives and to think/ plan ahead for over a 6-12 month period.
  
  

Required:

• Excellent interpersonal and communication skills, both verbal and written.
• Ability to interact positively and professionally with people at all levels, both internally and externally.
• Excellent knowledge of financial information and a thorough understanding of the P&L and all Dashboard Reports.
• Problem analysis and resolution skills using all available Key Performance Metrics.
• Ability to recruit, develop and retain strong Management Teams.
• Must be able to use Microsoft Outlook and have a working knowledge of Microsoft Word and Excel.
• Multi-Unit Restaurant Experience is preferred.
  
  

Certifications & Licenses:

• All industry required State and Federal certifications (RSOA/ ServSafe/ etc.) prior to completion of training.
  
  

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