What are the responsibilities and job description for the Underwriting Operations Manager position at Responsive Auto Underwriters LLC?
Description
Why Join Responsive?
At Responsive, you’ll enjoy:
- Comprehensive Benefits: EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs.
- Retirement Savings: 401(k) with company match.
- Professional Development: Company invests in your training (and required licensing)
- Supportive Environment: Collaborative, inclusive, and data-driven culture.
About Responsive
Founded in 2007, Responsive is a rapidly growing, largely management owned auto insurance provider based in Plantation, Florida. Responsive partners with insurance agents across the state to deliver simple, affordable, and hassle-free coverage—while ensuring a top-tier claims experience.
At Responsive, our name reflects our fast-moving, problem-solving mindset. We’re growing rapidly and looking for employees who want to shape the company’s future and drive real impact. We value our team, offering paid employee benefits, company-matching 401(k), and a collaborative work environment.
Join us and be part of a company where your ideas matter, your work fuels growth, and your team feels like family.
What You Will Do:
Operations Manager
As the Operations Manager, you will lead our Underwriting and Customer Service teams, driving efficient operations, innovative options, and service excellence. This newly developed role requires a self-starter who can take ownership of the department—identifying opportunities, implementing change, and fostering a high-performing culture.
Key Responsibilities:
- Provide strong leadership to contact center associates
- Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and financial performance
- Champion the culture, including collaborating on new policies, procedures, and training
- Provide one-on-ones, team meetings, training, and coaching that will drive communication, performance, recruiting, and retention
- Monitor key performance indicators to track progress and identify areas of improvement
- Develop and implement strategic plans to achieve company goals and objectives
- Provide senior leadership and guidance to the operations team
- Must be available to team members on Saturdays, either onsite or remotely
- Other duties as assigned
Requirements
What We’re Looking For
- Education: Bachelor’s degree required; master’s degree preferred
- Experience: Minimum of 2-3 years of management experience; insurance experience is a plus.
- Skills: Strong problem-solving, analytical, and conflict resolution abilities. Proficiency in Microsoft Office Suite.
- Mindset: Adaptable, team-focused, and thrives in a fast-paced, evolving environment.
Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.