Client Success Intern

About Respondology

Respondology is the AI-powered social engagement platform that modernizes how social marketers moderate, listen to, and respond to comments at scale.

The world’s top brands rely on Respondology to transform comment sections into community, commerce, and competitive intelligence. Fast to deploy and easy to use, our customers engage with over 2 billion collective followers every month.

About the role:

Respondology is seeking a motivated Client Success Intern to join our Boulder team. This is an entry-level learning opportunity designed for students or recent graduates who want to gain hands-on experience in the tech industry. You will work directly with our Senior Client Success Managers to learn how to support a portfolio of global brands and manage the daily operations of a SaaS (Software as a Service) company.

This is a 3-month part-time role, focused on learning and for people who are interested in a path into Customer Success. We are looking for high-potential individuals; success in this role provides a direct pathway to be considered for a full-time Client Success Coordinator position.

A day in the life:

• Shadow Client Success Managers to learn how to manage and grow professional brand relationships.
• Help pull and organize data to create reports that show clients the impact of our technology.
• Learn the Respondology platform to assist clients with basic troubleshooting and navigation questions.
• Manage administrative logistics, including scheduling client meetings and booking team meeting rooms.
• Assist in the setup and configuration of new client accounts.
• Support the team during training sessions by preparing materials and taking notes.
• Monitor client accounts to help identify where users might need extra guidance.
• Coordinate between different internal departments to ensure client questions are answered.
• Complete various administrative tasks and support special projects as needed.

Here's what you need to get our attention:

• Currently pursuing or recently completed a Bachelor’s degree in Business, Communications, Marketing, or a related field.
• No previous professional experience required.
• Strong written and verbal communication skills.
• Reliable attention to detail and ability to follow through on assigned tasks.
• A desire to learn about social media technology, digital marketing, and client management.
• Must be within commuting distance to Boulder, CO and available to work in-office two days per week.

Here's what will make us call you, for sure:

• Backgrounds in customer success, retail, hospitality, or campus leadership are welcome.
• A high level of digital literacy and an interest in how brands engage with their communities.

Location:

• This is an on-site position based in Boulder, CO, 2 days per week (~16 hours per week).

And if we haven't convinced you yet, here is why you'll want to be part of our team:

• This internship is a training ground for the Customer Success Manager career path, whether you stay here or move on to another company post internship.
• You will work directly with industry experts who are invested in your professional development.
• We provide flexible work arrangements and a values-led culture.
• Our product is making the world a better place—you will make an impact.

The pay range for this role is:

16 - 18 USD per hour (Main Office)