What are the responsibilities and job description for the Medical Customer Service Representative position at Respicare DME, Inc.?
Customer service rep. job responsibilities are:
Essential Functions:
¨ Schedule Respiratory patient for set-up of CPAP; Pulse Ox, etc.
¨ Track Weekly New/Add On orders and Pick-Ups.
¨ Answer telephones and receive orders.
¨ Coordinate patient information and process paperwork to enable the billing department to submit bills in a timely manner.
¨ Establish and maintain patient files as required by policy and procedure.
¨ Coordinate deliveries of product to patient homes.
¨ Obtain authorization from insurance as needed.
¨ Complete intake worksheet on each patient.
¨ Check all paperwork and enter patients into the system on a timely basis for billing.
¨ Batch paperwork daily and forward to the billing department.
¨ Make and organize new patient charts.
¨ Upon delivery, make arrangements for collection of co-pay or deductibles, at time of order.
¨ Communicates with referral sources obtaining patient information pertinent to the ordering process.
¨ Rotates on call responsibilities with team members.
¨ Performance Improvement and Trending.
Education/Qualifications/:
High School Diploma
Previous experience in the health care industry and or medical insurance industry preferred.
Medical coding or billing a plus.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $17