What are the responsibilities and job description for the CSR - Customer Service Representative position at Family Medical Supply?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all customers. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services.
- Process transactions, including cash handling and data entry.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist with administrative tasks as needed in the office environment.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong cash handling skills with attention to detail.
- Bilingual abilities are a plus, enhancing communication with diverse customers.
- Proficient in data entry and computer skills, including familiarity with office software.
- Excellent verbal and written communication skills to effectively engage with customers.
- Ability to analyze problems and provide solutions efficiently.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us in delivering outstanding customer service while developing your career in a supportive environment!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Clayton, NC 27520 (Preferred)
Ability to Relocate:
- Clayton, NC 27520: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16