What are the responsibilities and job description for the Tier 1 Help Desk position at Resourcesoft, Inc.?
Requirements
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1 or more years of experience in the installation, maintenance, and technical support of enterprise workstation hardware.
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Proficiency in configuring and troubleshooting Microsoft Windows 10 operating systems and Office 365 environments.
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Experience with deploying and configuring IT resources including desktops, laptops, mobile devices, and networked printers.
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Experience in utilizing enterprise service desk ticketing queues to track, manage, and resolve daily technical incidents.
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Experience in installing, configuring, and troubleshooting audio-visual systems and corporate video conferencing hardware.
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Experience with providing foundational network and telephony support alongside remote technical troubleshooting teams.
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Excellent communication and active listening skills to deliver high-quality IT customer service to diverse user groups.
Responsibilities
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Install, configure, upgrade, and perform minor hardware and software repairs for enterprise workstation environments.
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Monitor the active service ticket queue to rapidly diagnose, resolve, and document assigned technical issues.
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Deploy and set up diverse IT assets including desktops, laptops, mobile devices, and high-volume network printers.
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Install, configure, and troubleshoot on-site audio-visual equipment and corporate video conferencing setups.
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Provide basic network and telephony troubleshooting while supporting remote diagnostic efforts by senior technical teams.
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Travel regularly to remote office locations to resolve physical and logical IT-related hardware issues.
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Manage annual inventory scanning, facilitate equipment surplus processes, and document all technology resolutions meticulously.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.