What are the responsibilities and job description for the Application Adoption Team Lead position at Resourcesoft, Inc.?
Requirements
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4 or more years of experience in technical application support, system adoption, and team leadership.
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Proficiency in Single Sign-On (SSO) authentication, identity access management, and credential provisioning.
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Experience with Electronic Death Registration Systems (EDRS) or healthcare vital records platforms.
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Experience in enterprise contact center telephony software such as Genesys and helpdesk ticketing systems.
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Experience with Microsoft Office 365 applications including Excel for adoption metrics and Teams.
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Experience in authoring technical user training guides, standard operating procedures, and job aids.
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Excellent verbal and written communication skills.
Responsibilities
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Direct daily task allocation and prioritize customer support queues for the application adoption team.
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Guide external healthcare organizations through electronic system onboarding and credential verification.
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Resolve tier-one and tier-two technical access issues, credential recoveries, and password resets.
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Coordinate with IT engineering units to troubleshoot complex Single Sign-On integration defects.
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Evaluate facility business processes and advise providers on workflow integration strategies.
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Track stakeholder enrollment metrics and compile executive reports on regional adoption progress.
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Develop structured training materials, instructional job aids, and onboarding toolkits for end users.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.