MEDICAL FRONT DESK

Job Summary

Responsible for the performance of various front office duties in a highly accurate manner.

Responsibilities

• Provide outstanding customer service to our patients and the public.
• Answer phone calls, provide appropriate assistance, and redirect calls appropriately.
• Coordinate appointments in Athena MIS program and appointment books. Enter thoroughly and correctly.
• Verify patient demographic information (e.g., address, phone number) at every visit
• Estimate patient’s portion of services by using appropriate insurance or sliding fee scale.
• Work as a liaison between the clients and the nurses/providers.
• Follow established policies and guidelines for processing patients to be seen.
• Verify insurance eligibility.
• Collect client payments and enter information in Athena MIS program for third party billing.
• Collect and track data necessary for patient follow-up.
• Understanding your role and responsibilities as a care team member.
• Participating in care team and staff meetings.
• Using insight and knowledge to help the patient in utilize outreach services when necessary or requested.
• Using insight and knowledge to help the patient in utilize behavioral health services when necessary or requested.
• Ensuring patients have access to care in an appropriate time frame
• Adhere to HIPAA guidelines.
• Performs other duties as assigned by supervisor.

Minimum Requirements

• Computer; calculator; time management; computer spreadsheet skills.
• Experience using Microsoft Word and Excel, strong numerical aptitude.
• Initiative; flexibility; ability to effectively address multiple tasks requiring attention to detail; problem identification, analysis, and resolution.
• Ability to work under pressure to meet deadlines; ability to function with autonomy and minimal supervision.
• Ability to manage confidential records and information.
• Excellent communication and problem solving skills with strong attention to detail.

Educational Qualifications

• Must have a high school diploma or equivalent.

Typical Physical Demands

• Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands.
• Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.
• Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet.
• Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.
• Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors
• Physical: Sitting 70-80% of time and standing, walking 20-30% of time. Lift up to 20-40 lbs; push and pull up to 20-40 lbs. Able to bend at the waist, twist and turn along axial plane.