Resource Management Systems, Inc.

Job Requisition – Dispatcher (Non-Emergency Transportation)

Job Title: Dispatcher
Department: Operations
Reports To: Regional Manager / Operations Supervisor
Location: Staunton, Virginia
Employment Type: Full-Time 

Position Summary:

Resource Management Systems, Inc. (RMS) is seeking a detail-oriented and dependable Dispatcher to support daily operations for our non-emergency medical transportation (NEMT) services in Staunton, Virginia. This role is responsible for coordinating driver routes, ensuring timely service delivery, and maintaining effective communication between drivers, clients, and management.

**This position is a safety sensitive position and will require the ability to pass DOT required screenings**.

Key Responsibilities:

• Coordinate and assign trips to drivers based on scheduling and routing needs
• Monitor routes in real-time and adjust assignments as needed to ensure on-time performance
• Communicate with drivers regarding schedule updates, delays, and operational issues
• Maintain accurate trip records, logs, and dispatch documentation
• Utilize routing and dispatch systems to manage daily operations
• Respond to client inquiries and resolve service concerns professionally
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Collaborate with operations and management to improve service efficiency
• Assist with reporting, data entry, and administrative tasks as needed

Minimum Qualifications:

• High school diploma or equivalent
• Previous dispatch, scheduling, or logistics experience preferred
• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Basic computer proficiency (routing systems, data entry, email communication)
• Ability to pass DOT drug and alcohol screening
• Ability to pass criminal background check 

Preferred Qualifications:

• Experience in transportation or NEMT operations but not required
• Familiarity with routing software 
• Knowledge of geographic service areas and route optimization
• Strong problem-solving and decision-making skills

Work Environment & Physical Requirements:

• Primarily office-based with extended periods of sitting
• Frequent use of computers, phones, and dispatch systems
• Occasional high-pressure situations requiring quick decision-making

Additional Requirements:

• Must complete all onboarding and training requirements
• Must maintain professional communication and demeanor at all times
• Flexibility to work varying shifts, including weekends if needed

Compensation & Benefits:

• Competitive hourly pay
• Benefits eligibility per company policy
• Opportunities for advancement within RMS