What are the responsibilities and job description for the Order Processing Associate position at Resource Label Group, Inc?
Responsibilities include:
- Speaks directly with internal and external customers collecting customer information and product specifications.
- Receives purchase orders from customers via various methods and reviews them thoroughly before accepting.
- Processes new purchase orders into the system, taking into account delivery or shipping requirements, and notifies relevant plant personnel about special orders.
- Routs supplies, job jackets, and other materials to production areas.
- Handles inquiries and complaints in a timely and professional manner.
- Prioritizes tasks according to the business needs, sometimes requiring selection from multiple alternatives.
- Manages billing and verifies shipping reports against packing lists and Customer Transaction Reports.
Must consistently strive to exceed customer expectations by going above and beyond.
