What are the responsibilities and job description for the Tier 1 Technical Support Agent position at Resound Networks?
Job Description
Company Info
Job Description
This is not a remote position.
Resound Networks LLC. is a growing wireless internet service provider (WISP) that is servicing cities throughout Texas, New Mexico and soon to be more! We are looking for a driven individual to join our in house growing team.
Successful candidates will exhibit dependability, exceptional customer service skills, and a strong work ethic. This position can be demanding and fast-moving, requiring someone who can exercise good judgment and significant initiative. Candidate must also possess problem-solving skills and the ability to work within a team.
Job Duties: The responsibilities for this position include, but are not limited to, the following:
The following qualifications are required to be considered
Resound Networks LLC is a growing internet service provider (ISP) that is servicing over 400 communities across 7 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.
Company Info
Job Description
This is not a remote position.
Resound Networks LLC. is a growing wireless internet service provider (WISP) that is servicing cities throughout Texas, New Mexico and soon to be more! We are looking for a driven individual to join our in house growing team.
Successful candidates will exhibit dependability, exceptional customer service skills, and a strong work ethic. This position can be demanding and fast-moving, requiring someone who can exercise good judgment and significant initiative. Candidate must also possess problem-solving skills and the ability to work within a team.
Job Duties: The responsibilities for this position include, but are not limited to, the following:
- Weekend & Evening Shifts
- Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies
- Maintaining status on open tickets
- Scheduling installs/service calls for all markets
- Assist with billing/sales scenarios
The following qualifications are required to be considered
- High school diploma or GED required.
- Comfortable working w/ computers
- Great customer service and interpersonal skills
- Ability to work flexible work hours, including evenings, weekends, holidays and overtime as available.
- Positive and professional attitude
- Ability to work well in a team environment
- Maintain high level of organization and time management
- Ability to adapt and thrive in a fast paced work environment
- Self Motivated
- Previous experience in IT or Technical background
- Bilingual
Resound Networks LLC is a growing internet service provider (ISP) that is servicing over 400 communities across 7 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.