What are the responsibilities and job description for the IT Technical Support position at BSS Holdings Company Limited (Rabbit Group)?
Tech Skill/experiences Require
Technical support officers troubleshoot technical issues, provide timely customer feedback, and support
the roll-out of new applications, among other duties and also work as purchasing admin for IT Team
Job Description / Responsibilities
- Active Directory Server Management
- Google workspace (Gmail, Google drive & others related service)
- Experience with LAN/WAN networks
- Good knowledge of Microsoft Products , Windows/MacOS/Linux will be considered as special.
Technical support officers troubleshoot technical issues, provide timely customer feedback, and support
the roll-out of new applications, among other duties and also work as purchasing admin for IT Team
Job Description / Responsibilities
- Set up new users' accounts and profiles and deal with password issues
- Install and configure computer hardware operating systems and applications for internal IT and All users
- Monitor and maintain computer systems and networks for On-prim server and All users
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults for All users
- Provide support, including procedural documentation and relevant reports
- Work as Purchasing Admin for IT Team (PR generating, Follow-up & Consolidation)
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Conduct electrical safety checks on computer equipment.
- Report creation, monitor & update (Employee asset, PR & PO relation, Asset & License expiration for all users, etc)
- Bachelor’s Degree in IT, System Engineer, Computer Science, or related fields.
- 2 - 3 years of experience in IT Technical Support role
- Strong analytical and problem-solving skills.
- Good communication skills, both written and verbal.
- Excellent interpersonal skills.