Reservation and Concierge Agent

Job Summary
Join our dynamic hospitality team as a Reservation and Concierge Agent, where your enthusiasm and exceptional customer service skills will create memorable experiences for our guests. In this vital role, you will handle reservation bookings, provide personalized concierge services, and ensure every guest feels welcomed and valued. Your proactive approach and attention to detail will help elevate our guest relations and uphold the high standards of our resort environment. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, guest-focused setting.

Duties

• Manage reservation requests efficiently through multi-line phone systems and online platforms, ensuring accuracy and prompt responses.
• Provide expert concierge services by assisting guests with restaurant bookings, activity arrangements, transportation, and local recommendations.
• Maintain excellent front desk operations, including check-in/check-out procedures, guest inquiries, and handling special requests with professionalism.
• Uphold phone etiquette standards by communicating clearly, courteously, and professionally at all times.
• Support guest relations by resolving issues promptly and ensuring a seamless experience from arrival to departure.
• Collaborate with hotel management to coordinate guest services such as room upgrades or special accommodations.
• Conduct night audit procedures when required, balancing accounts and preparing reports to ensure financial accuracy.

Experience

• Previous experience in hotel management or hospitality management roles is preferred but not mandatory; a passion for delivering outstanding customer service is essential.
• Bilingual or multilingual abilities are highly valued to assist diverse guests effectively.
• Proven experience working at the front desk or in guest services within a resort or hotel environment is advantageous.
• Familiarity with hotel management systems, reservation software, and multi-line phone systems enhances your ability to excel in this role.
• Strong communication skills combined with excellent phone etiquette are critical for building positive guest relations.
• Experience in night audit procedures or handling guest complaints demonstrates your capability to manage operational tasks confidently.
• A background in hospitality or related fields will support your success in creating welcoming experiences that leave lasting impressions. Embark on a rewarding journey where your energy and dedication make every guest’s stay extraordinary!

Benefits:

• Paid time off

Work Location: In person