Systems Administrator

Essential Duties

• Work on maintaining best practices, as well as maintaining, trace system failures and research possible solutions.
• Assist other Help Desk staff when deploying new software and upgrade installations.
• Complete regular backups and performs data recovery, assists in workstation life cycle rotations, monitors servers, works with other administrators to minimize downtime, and prevent data corruption.
• Provide remote support and escalates issues to supervisors as needed.
• Provide training for teams in other departments,
• Serve as Level 2 support to the Help Desk team,
• Answer technology questions as needed, completing administrative tasks when required,
• Fill out documentation when requesting new inventory.
• Follow specific company procedures when handling financial or identity data.
• Promote positive public and employee relations.
• Perform other duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the casino, kitchen, restaurant or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Minimum 18 years old and able to obtain appropriate license pursuant to the NY State Lottery and Race regulations.
• Bachelor’s Degree in Computer Technology, Computer Science, or a related field with a quantitative emphasis required.
• Previous experience in a Help Desk capacity - as well as additional industry and software certifications are a plus - may be required.
• Experience (2 years) of related systems support experience or commensurate skills or abilities acceptable to the company.
• An understanding of the gaming industry is preferred.
• The candidate must be proficient in Microsoft Word, Excel, PowerPoint and Crystal Reports. Previous experience with CRM Applications is plus.
• Microsoft Technology Associate certification must be obtained within first year of employment.

Salary: $71,370 - $88,992

Salary : $71,370 - $88,992