What are the responsibilities and job description for the iGaming Digital Marketing Customer Service Representative position at Resorts World NYC?
Key Responsibilities
- Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.
- Resolve player complaints and escalate unresolved issues as needed.
- Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.
- Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
- Monitor and implement anti-fraud measures to protect both the company and its customers.
- Stay updated on company products, policies, and promotions to provide accurate information.
- Ensure adherence to security protocols and gaming regulations.
- Gather and relay player feedback to support continuous improvement.
- Maintain clear and accurate records of customer interactions.
- Collaborate with internal teams to enhance overall customer experience
Qualifications
- 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry.
- Must currently reside in New Jersey and perform all work duties within the state
- Strong communication, adaptability, and problem-solving skills.
- Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
- Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.
- Detail-oriented with a commitment to maintaining service standards and compliance.
- Comfortable in a remote model with flexibility for training and team events.
- Position may involve occasional lifting/moving of items up to 25–50 lbs.
Why Join RW BET New Jersey LLC
- Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.
- Collaborative team culture with exposure to operations, compliance, and player engagement.
- Remote/Hybrid flexibility with the chance to participate in launches and industry events.
- Competitive compensation and benefits package.
Salary: $52,500 - $59,000
Salary : $52,500 - $59,000