Sales Coordinator

SUMMARY:

The Sales Coordinator position provides clerical/administrative support to the Directors and Managers in coordinating and disbursing information relating to sales and service, while maintaining and/or learning Delphi. Has the potential to support any area of the Sales division, including, but not limited to, Group Sales, Business Travel Sales, the Director of Sales & Marketing and Delphi Systems, Marketing.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide general support to the Sales, Catering, and/or Marketing leaders from the clerical/administrative perspective.
• Maintaining general organization and efficiency within the office, including, but not limited to, file maintenance, general paperwork, office supply inventory, VIP guest gifts, and general office ambience.
• Respond in a professional and timely manner to any guest/client inquiries/requests, which may come to the Sales division.
• Responsible for merging contracts, proposals etc. within Delphi, as well as any other necessary data entry within Delphi, Microsoft Word, Excel, Outlook, or any other related program.
• Prepare, assist with execution, and follow up on site visits, including liaising with other departments to ensure that all necessary materials are in place and distributing necessary communication throughout the hotel regarding site visits.
• Attend daily sales business review meetings and assist with disseminating information that is shared in the meeting to all necessary parties.
• Anticipation of needs for upcoming FAM trips, site inspections, group arrivals, VIP arrivals etc. Being proactive to ensure requests, which may be forthcoming, are completed in advance.
• Anticipating customer needs and assisting with answering questions and providing solutions.
• Conducting hotel tours and site inspections as required.
• Prepare all monthly sales reports, including but not limited to, revenue management, booking analysis and incentive calculation reports for individual and team production, submitting accurate reports in a timely manner.

• Other duties and responsibilities may be assigned.

PERSONAL EFFECTIVENESS:

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Consistently maintains positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties and not necessarily contained in this job description.

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

• High school diploma or GED; 1 year’s experience in the sales and marketing, guest services, front desk, or related professional area.
• Hotel experience preferred.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.