What are the responsibilities and job description for the Restaurant Busser position at Resorts World Miami Hilton?
A Busperson is responsible for setting and clearing dining tables and stocking service stations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
- Ensure tableware is in good and working condition and report any defects for repair
- Stock, maintain and clean designated food station(s)
- Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
- Retrieve and transport dirty tableware to dishwashing area
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
- Folding napkins for all meal periods throughout the day to maintain an adequate supply
- Perform all assigned side work to include replenishing condiments and restocking side stands.
- Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests, greeting and seating guests and ensuring guest satisfaction.
- Attend required meetings.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
- Knowledge of the appropriate table settings and service ware.
- Ability to understand and communicate English to comprehend and respond to basic guest requests. Ability to understand written English to read any caution or safety notices.
- Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
- Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.
WORK EXPERIENCE & EDUCATION REQUIREMENTS:
- High school diploma or equivalent preferred
- 3 or 6 months of related experience and/or training; or equivalent combination of education and experience.