What are the responsibilities and job description for the Guest Room Attendant position at Resorts World Miami Hilton?
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Check housekeeping cart for supplies, stock as needed.
- Greet guests immediately with friendly/sincere acknowledgement.
- Strip dirty linens / towels and remove used amenities from room/suite.
- Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms,
- dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available.
- Reports maintenance deficiencies in order to maintain room in compliance with hotel
- Replenish linen and guest amenities.
- Clean balconies, if applicable.
- Respond to special requests by guests (such as providing extra amenities or service time
- requests).
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide customer service to guests, including information about hotel services, activities and local attractions.
- Assist co-workers, as requested.
- Perform other duties and responsibilities as assigned or
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive to work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing board.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
- Ability to read and recognize room/suite numbers.
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
WORK EXPERIENCE & EDUCATION REQUIREMENTS:
- High School graduate or equivalent preferred but not necessary
- 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
- No special licenses or certificates required.
OTHER:
Assimilate into The Hilton Family Values and culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton/Resorts World Omni, LLC is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
Grooming: All employees must maintain a neat, clean, and well-groomed appearance (specific standards available as per company’s handbook).