Guest Room Attendant

Location: Clevelander Hotel South Beach

Summary:

Guest room attendants prepare hotel rooms by making beds, cleaning bathrooms, and replenishing supplies to meet quality standards. They help ensure guests have a pleasant stay by keeping rooms organized, fresh, and ready for use.

Duties and Responsibilities:

• Cleans windows, doors, walls, closets, and fixtures in rooms and public areas, including hard-to-reach spaces, to maintain a clean and presentable facility.
• Dusts and polishes all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Cleans showers, tubs, toilets, sinks, mirrors, and surrounding surfaces to ensure sanitary guest and public restrooms.
• Replaces towels, soaps, and all room amenities to ensure adequate supply for arriving guests.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and maintenance deficiencies to the supervisor on the floor for prompt repair/resolution.
• Maintains the cleanliness and organization of floor closets and storage rooms.
• Reports and/or logs all lost and found items according to established procedures.
• Adheres to departmental standards on a safe work environment, including using floor signs in public and BOH areas, and ensuring needle disposal units and biohazard wash bags are used if required.
• Secures and maintains custody of equipment, keys, and supplies, always protecting and preserving hotel property.
• Prepares for any/all guest requests.
• Maintains and ensures compliance with all policies and procedures.
• Maintain regular attendance in compliance with company standards and scheduling, depending upon the hotel's needs.
• Maintains a friendly, cheerful, and courteous demeanor always.
• Contributes positively to the team within the department.
• Participates in ongoing training.
• Assist with projects assigned by the manager.
• Performs other duties as assigned.

Minimum Qualifications:

• Bilingual (English/Spanish) preferred.
• Six months of experience required. 

Knowledge, Skills, and Abilities: 

• Ability to work under pressure in a fast-paced environment.
• Ability to be proactive and multi-task.
• Ability to verbally communicate with others.
• Knowledge of general housekeeping practices, with the ability to follow safety guidelines and maintain professional behavior.
• Strong interpersonal, organizational, and time management skills.
• Ability to take directions from others and work for long periods of time.

Working Conditions:

• Work is not performed in an office environment and requires evening, holiday, weekday, and weekend hours.