What are the responsibilities and job description for the Host/Hostess Good Friends position at Resorts World Hudson Valley?
The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.
Essential Functions:
- Greets and seats customers.
- Supplies guests with information on services available on property.
- Answers phone calls and directs them appropriately.
- Accurately makes and cancels reservations.
- Effectively maintains wait and quote times.
- Takes orders over the phone, ensures all items are in a bag and ready for the guests.
- May handle cash transactions at the host stand.
- Accommodates any special needs of guests, i.e., boosters, highchairs, etc.
Performs other tasks as assigned.
Core Competencies:
- Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
- Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
- Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
- Demonstrates the courage and initiative to present new ideas and perspective to create positive results
- Exhibits respectful consideration of viewpoints, situations and others
- Puts the guest at the forefront of every decision
Essential Functions:
- Strong interpersonal and communication skills required
- Strong organizational skills and attention to detail required
- Exhibit teamwork
- Ability to work in a fast-paced environment
- Ability to multi-task
Knowledge/Work Experience:
- Must be 18 years or older
- High school diploma or G.E.D preferred
- Experience in customer service or hospitality preferred
- Previous experience in gourmet or fine-dining preferred
- Must have a NYS Food Handlers Permit