What are the responsibilities and job description for the Surveillance Officer position at Resorts Casino Hotel?
Company Description Resorts Casino Hotel, is a landmark gaming and entertainment destination located on 21 oceanfront acres along the Atlantic City Boardwalk in North Beach. The resort offers 942 guest rooms and suites across two historic hotel towers, connected by 80,000 square feet of casino space and a wide range of amenities including theaters, restaurants, bars, a pool, health club and spa, salon, and retail shops. Its 64,000 square feet of modern meeting space features ocean-view rooms and a 13,000 square-foot ballroom, supporting both leisure and business guests. Following more than $125 million in renovations, the property includes a state-of-the-art conference center, upgraded guest rooms, and the Margaritaville-themed entertainment complex with LandShark Bar & Grill, Atlantic City’s only year-round beach bar. Resorts Casino Hotel is also home to DraftKings Sportsbook at Resorts, offering live, in-game, and general sports betting in a dynamic environment.
Role Description The Surveillance Officer is a full-time, on-site role based at Resorts Casino Hotel in Atlantic City, NJ. This role is responsible for monitoring gaming areas, cash handling points, and public spaces via surveillance systems to ensure compliance with regulatory requirements and internal policies. Day-to-day tasks include observing table games and slot operations, identifying unusual or suspicious activity, documenting incidents, and preparing detailed reports for management and regulatory agencies. The Surveillance Officer collaborates with Security, Compliance, and Operations teams to support investigations, protect company assets, and promote a safe environment for guests and team members. The role also involves maintaining confidentiality, following established procedures, and staying current on gaming regulations and internal controls.
Qualifications
- Candidates should possess strong analytical skills with the ability to notice patterns, identify irregularities, and interpret surveillance information accurately.
- Candidates should possess effective communication and report writing skills to document findings clearly and collaborate with internal departments and regulators.
- Candidates should possess supervisory skills or leadership abilities to support team coordination, training, and adherence to surveillance standards.
- Candidates should possess knowledge of trading or transactional monitoring concepts, especially as they relate to financial activities within a gaming environment.
- Working knowledge of surveillance systems, CCTV equipment, and basic computer proficiency (e.g., MS Office) is beneficial.
- Familiarity with casino operations, gaming regulations, and regulatory compliance requirements is highly desirable.
- Ability to work flexible shifts, including nights, weekends, and holidays, and to sit or remain in a monitoring environment for extended periods.
- High school diploma or equivalent required; additional coursework or certifications in criminal justice, security, or related fields are a plus.