Banquet Captain

Job Summary

This position contributes to Sanctuary's success by enhancing the guests experience by providing service that is personable, courteous and professional manner, thus ensuring a positive experience. The individual holds the responsibility of for the overall setup of a catered function, while assuming a supervisory role within the F&B service team; while ensuring a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well, critical to the success of this position.

Job Functions

Note: the following duties and responsibilities are not all-inclusive

• Be thoroughly familiar with all standards of proper service etiquette and will ensure the catering staff adhere to these standards throughout guest service.
• Positively motivate and develop the catering staff, emphasize efficiency and teamwork with a sincere concern for the needs and expectations of guests.
• Be knowledgeable about the catering menus; ingredients, method of preparation, cooking and dish-up times etc.
• Work closely with the Catering Chef and culinary team to ensure seamless timing of service.
• Cultivate a spirit of teamwork between the culinary and service staff.
• Work together with managers to create good lines of communication with all departments.
• Support and ensure the resort's guidelines and procedures.
• Attend and take an active role in B.E.O. meetings.
• Be familiar with requisitions, receiving, rotation and stocking procedures of catering and beverage supplies.
• Know and understand emergency safety measures.
• Be knowledgeable, regarding local health dept. codes. Supervise and instruct all service staff to exercise safe food handling protocol and procedures to exceed county health code standards.
• Responsible for signing out keys, and secure all storerooms as assigned by the Catering Manager.
• Have awareness of state liquor laws as well as company and departmental policies regarding the consumption of alcoholic beverages.
• Observe each staff member for timeliness, proper uniform and proper grooming.
• Ensure proper maintenance, storage and care is exhibited by all employees toward equipment.
• Assign all tables and set-up duties, such as: who is passing hors d'oeuvres or serving cocktails.
• Assemble teams and assign servers and runners according to pairings.
• Assist with the service of the function, setting the pace of service and ensuring staff is adhering to all the resort's standards of service.
• May be required to assist in room set-up and breakdown.
• Conduct a pre-service with staff detailing the event and discuss items going on within our community.
• Ensure the next shift is set for success.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform any other duties as assigned by Catering Manager.
  
  

Job Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must be extremely organized; able to expedite multiple orders completely and accurately.
• Ability to service an event without assistance during typical service demand.
• Basic computer knowledge and comfortable with opera and Delphi software.
• Must have a strong working knowledge of Delphi and opera in order to create and present clean and correct checks to the guest contact at the conclusion of a function.
• Good communication is essential. Must relay all guest complaints and comments to manager.
• Must be motivated and a self-starter. Take the initiative to identify and undertake projects.
• Ability to lift moderate weights and remain on feet for prolonged period of time.
• Ability to work outdoors in inclement weather, when necessary.
• Ability to carry loaded trays on slippery surfaces.
• Ability to handle hot plates and equipment.
• Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Strong attention to detail a must.
• Ability to listen effectively, to speak and write English clearly.
• Has a sincere desire to provide professional guest service.
  
  

Qualifications

Education

High School Diploma or G.E.D. Equivalent

Current Food Handler's Card.

Related Work Experience

Previous Food And Beverage Experience Required.

Experience with hospitality and customer service required.

Required Knowledge

Must have a strong working knowledge of Fidelio P.O.S. system.