Banquet Captain

This position contributes to Sanctuary’s success by enhancing the guests experience by providing service that is personable, courteous and professional manner, thus ensuring a positive experience. The individual holds the responsibility of for the overall setup of a catered function, while assuming a supervisory role within the F&B service team; while ensuring a focus on living the Sanctuary Commitments and our Promise of  Care Enough to do it well, critical to the success of this position.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

·         Be thoroughly familiar with all standards of proper service etiquette and will ensure the catering staff adhere to these standards throughout guest service. 

·         Positively motivate and develop the catering staff, emphasize efficiency and teamwork with a sincere concern for the needs and expectations of guests.

·         Be knowledgeable about the catering menus; ingredients, method of preparation, cooking and dish-up times etc.

·         Work closely with the Catering Chef and culinary team to ensure seamless timing of service.

·         Cultivate a spirit of teamwork between the culinary and service staff.

·         Work together with managers to create good lines of communication with all departments.

·         Support and ensure the resort’s guidelines and procedures.

·         Attend and take an active role in B.E.O. meetings.

·         Be familiar with requisitions, receiving, rotation and stocking procedures of catering and beverage supplies.

·         Know and understand emergency safety measures.

·         Be knowledgeable, regarding local health dept. codes. Supervise and instruct all service staff to exercise safe food handling protocol and procedures to exceed county health code standards.

·         Responsible for signing out keys, and secure all storerooms as assigned by the Catering Manager.

·         Have awareness of state liquor laws as well as company and departmental policies regarding the consumption of alcoholic beverages.

·         Observe each staff member for timeliness, proper uniform and proper grooming.

·         Ensure proper maintenance, storage and care is exhibited by all employees toward equipment.

·         Assign all tables and set-up duties, such as: who is passing hors d’oeuvres or serving cocktails.

·         Assemble teams and assign servers and runners according to pairings.

·         Assist with the service of the function, setting the pace of service and ensuring staff is adhering to all the resort’s standards of service.

·         May be required to assist in room set-up and breakdown.

·         Conduct a pre-service with staff detailing the event and discuss items going on within our community.

·         Ensure the next shift is set for success.

·         Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

·         Perform any other duties as assigned by Catering Manager.

JOB REQUIREMENTS 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

·         Must be extremely organized; able to expedite multiple orders completely and accurately. 

·         Ability to service an event without assistance during typical service demand. 

·         Basic computer knowledge and comfortable with opera and Delphi software.

·         Must have a strong working knowledge of Delphi and opera in order to create and present clean and correct checks to the guest contact at the conclusion of a function.

·         Good communication is essential.   Must relay all guest complaints and comments to manager.

·         Must be motivated and a self-starter.  Take the initiative to identify and undertake projects.

·         Ability to lift moderate weights and remain on feet for prolonged period of time.

·         Ability to work outdoors in inclement weather, when necessary.  

·         Ability to carry loaded trays on slippery surfaces. 

·         Ability to handle hot plates and equipment.

·         Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.  

·         Strong attention to detail a must.

·         Ability to listen effectively, to speak and write English clearly.

·         Has a sincere desire to provide professional guest service.

QUALIFICATIONS