What are the responsibilities and job description for the Client Services Data Analyst position at Resolve Marine?
Brief Description
Combines analytical expertise with account management to proactively drive client success, retention, and growth.
Position Responsibilities
Data Analysis & Performance Monitoring
Education & Experience
10% of travel required. If additional travel is required beyond the specified amount, based on the operational demand, you will be notified accordingly so arrangements can be made.
Summary
What We’re Looking For:
At Resolve Marine, your attitude matters as much as how good you are at what you do. We look for people to bring their very best, positive attitude and resiliency. We strive to be the best in the industry, but we aspire for the best working culture that our employees can ask for. Our people, whether on our vessels or in the office, always work to look ahead, be mindful of safety, environment and respecting one another because enjoying where you work and who we work with is what delivers success in everything we do.
“Leaving the World a Better Place.”
Combines analytical expertise with account management to proactively drive client success, retention, and growth.
Position Responsibilities
Data Analysis & Performance Monitoring
- Monitor, analyze, and report on CST and BMC performance metrics to identify trends, risks, and improvement opportunities.
- Develop and maintain dashboards, reports, and performance summaries that support leadership decision-making.
- Use data insights to recommend process improvements and client engagement strategies proactively.
- Manage, develop, and maintain lead capture tools that support compliance-driven business development and sales initiatives.
- Track and analyze lead sources, conversion metrics, and client engagement data to inform commercial strategy.
- Support CST daily operations related to client account management, including:
- Client administrative requests
- Client account audits and compliance reviews
- Customer feedback loops, including surveys and performance evaluations
- Assist with identifying recurring client issues and opportunities for service enhancement based on feedback and data trends.
- Perform ORCA and NetSuite data entry, validation, and quality control to ensure accurate, timely, and reliable client and compliance records.
- Identify data gaps or inconsistencies and work with internal teams to resolve issues.
- Support system improvements and adoption by documenting workflows and best practices.
- Cross-Functional Collaboration
- Partner with internal teams to ensure a consistent, high-quality client experience across compliance, commercial, and operational touchpoints.
- Serve as a data and reporting resource for CST leadership, sales, and compliance teams.
- Partner with internal teams to ensure a consistent, high-quality client experience across compliance, commercial, and operational touchpoints.
- Serve as a data and reporting resource for CST leadership, sales, and compliance teams.
Education & Experience
- Bachelor’s degree in Business, Data Analytics, Finance, Marketing, Information Systems, or a related field preferred.
- 2–4 years of experience in a data-driven role supporting client services, account management, operations, or business analytics.
- Experience working in a regulated, compliance-driven, or service-oriented environment preferred (maritime, logistics, insurance, energy, or similar industries a plus).
- Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
- Proficiency in Excel and data analysis tools; experience with dashboards and reporting platforms preferred.
- Familiarity with CRM, ERP, or compliance management systems (NetSuite, ORCA, or similar systems preferred).
- High attention to detail and commitment to data accuracy and integrity.
- Strong written and verbal communication skills, with the ability to support internal teams and respond to client-related requests professionally.
- Customer-focused mindset with an understanding of how data supports client success and retention.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Highly organized, proactive, and solution-oriented.
- Comfortable working cross-functionally with commercial, compliance, and operations teams.
- Demonstrates discretion, professionalism, and reliability when handling sensitive client and compliance information.
- Sit or Stand
- Walk
- Use Hands/Fingers to handle or feel
- Climb (stairs/ladders) or balance
- Stoop, kneel, crouch, or crawl
- Talk/hear
- See
- Carry weight, lift 50 lbs.
10% of travel required. If additional travel is required beyond the specified amount, based on the operational demand, you will be notified accordingly so arrangements can be made.
Summary
What We’re Looking For:
At Resolve Marine, your attitude matters as much as how good you are at what you do. We look for people to bring their very best, positive attitude and resiliency. We strive to be the best in the industry, but we aspire for the best working culture that our employees can ask for. Our people, whether on our vessels or in the office, always work to look ahead, be mindful of safety, environment and respecting one another because enjoying where you work and who we work with is what delivers success in everything we do.
- I acknowledge that I have read, understand, and meet the minimum qualifications of the position outlined in the job description and will perform to the best of my abilities to meet the expectations of the role.
- I also understand that this position is subject to a successful background and drug screening (where country applicable laws apply), as well as random drug testing procedures post-employment.
“Leaving the World a Better Place.”