Payment Operations Manager

Design the Payment Infrastructure That Powers Client Success

At Resolution Processing, payment operations are at the heart of the client journey from the first enrolled payment through final settlement disbursement.

We’re looking for a Payment Operations Manager to design, build, and lead the end-to-end payment operations function from the ground up. This is an opportunity to create the systems, workflows, controls, and team structure that ensure every client dollar moves accurately, compliantly, and on time.

You’ll start as both a builder and operator, creating the payment infrastructure in a scaling environment, then transitioning into oversight, optimization, and team leadership as the business grows.

If you thrive in highly regulated environments, think in systems, and love turning operational complexity into scalable processes, this role is built for you.

Why This Role Is Different

• Own the full payment lifecycle across a hybrid debt resolution model
• Build workflows spanning enrollment, funding, settlement disbursements, and fee collection
• Create the control environment for ACH, NACHA, TSR, and state compliance
• Partner closely with other departments
• Build the future payment operations team structure
• High-impact role with direct influence on client experience and operational scale

What You’ll Build & Lead

Payment Infrastructure & System Design

• Design and implement the end-to-end payment processing framework
• Define payment workflows, scheduling logic, and transition rules across all program phases
• Partner cross-functionally to translate payment requirements into automation, system logic, and integrations
• Establish scalable processes that reduce manual intervention and support growth

Payment Operations Oversight

• Oversee the complete payment lifecycle, including client payments, dedicated account funding, settlement disbursements, fee collection, and refund processing
• Ensure all transactions are executed accurately, timely, and in accordance with compliance standards
• Monitor daily payment activity and quickly resolve operational issues

NSF & Payment Failure Strategy

• Design structured escalation and recovery workflows for failed payments
• Build compliant retry and communication strategies
• Analyze systemic vs. client-specific failure trends
• Drive initiatives to improve payment success and recovery rates

Settlement Payment Management

• Oversee timely disbursements to creditors
• Ensure proper sequencing of settlement payments and fee collection aligned to TSR timing requirements
• Maintain highly accurate records and confirmations

Compliance & Financial Controls

• Ensure compliance with TSR regulations, ACH / NACHA rules, and state-specific requirements
• Build internal controls, approval workflows, audit trails, and reconciliation standards
• Partner cross-functionally on audits, reviews, and reporting
• Identify and mitigate operational and financial risk

Reporting & Performance Visibility

• Define dashboards and KPIs for payment success rates, NSF trends, recovery rates, reconciliation timeliness, and disbursement SLAs
• Use data trends to drive process optimization and leadership visibility

Building & Leadership

• Build SOPs, controls, and training standards
• Establish performance expectations and quality metrics
• Create a scalable support structure as payment volume grows

Vendor & External Partner Management

• Manage relationships with payment processors and dedicated account vendors
• Monitor SLAs, escalations, and service performance
• Ensure operational alignment with external partners and system integrations

What We’re Looking For

• 3 years leading payment operations in debt settlement, debt resolution, or regulated financial services
• Deep expertise in ACH / NACHA rules, return codes, retry workflows, and reconciliation
• Strong knowledge of TSR fee timing requirements
• Experience with dedicated account structures and settlement disbursement workflows
• Proven success building or improving payment processes in a scaling environment
• Strong systems thinking with exceptional operational discipline
• Highly detail-oriented with strong ownership mindset
• Payment integrations with CRM ecosystems
• Building SOPs and training operational teams from the ground up

Preferred Experience:

• Hands-on experience with ForthPay or comparable payment platforms
• Third-party account providers such as GCS or Reliant
• Advanced Excel or Google Sheets for reconciliation and reporting

What Success Looks Like

Success in this role means:

• High payment accuracy and fast reconciliation cycles
• Improved payment success and recovery rates
• Reduced NSF volume through better retry and communication workflows
• Strong compliance readiness and audit integrity
• Scalable payment operations that grow without increased error rates

Why Join Resolution Processing?

This is an opportunity to build the payments engine behind a scaling financial services platform. If you’re energized by ownership, compliance rigor, and building operational systems that directly impact client outcomes, this role offers the chance to create a foundational function that will scale with the business for years to come.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance
• Work Location: In person