What are the responsibilities and job description for the Housekeeping Manager position at Resolute Road Hospitality?
Description
The Hampton Inn & Suites located at the Boise Spectrum is looking to add to our hospitality family!?This hotel is perfectly located next door to thriving restaurants and entertainment at the Boise Spectrum Center. This hotel runs on Hamptonality, wondering what Hamptonality is? Come see what it is all about!
Summary
At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.
Benefits
Travel Perks
Optional Daily Pay
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
Your Role
As Housekeeping Manager, you'll oversee all operations of the housekeeping and laundry departments, ensuring cleanliness standards are met across guest rooms, public areas, and back-of-house spaces. You'll lead staffing, training, inventory, and budgeting efforts to ensure a smooth, efficient, and guest-centric operation. This role is ideal for someone who leads with Integrity, brings Grit to every shift, and builds teams that are Stronger Together.
What You'll Do
- Manage day-to-day operations of the housekeeping and on-site laundry teams
- Recruit, train, schedule, and develop team members, fostering a positive work environment
- Assign daily tasks and oversee quality control for rooms, public areas, and facilities
- Monitor performance, deliver coaching and feedback, and lead monthly staff meetings
- Track and manage departmental inventory, including linens, amenities, and supplies
- Conduct room inspections and ensure compliance with brand and company cleanliness standards
- Address maintenance needs and safety concerns by coordinating with engineering
- Respond to guest concerns regarding cleanliness or service promptly and professionally
- Maintain and oversee the Lost & Found program
- Monitor team performance and labor productivity against Minutes Per Room (MPR) targets
- Track payroll and staffing budgets, communicating needs or variances to leadership
- Ensure proper use and storage of cleaning supplies and compliance with MSDS standards
- Maintain an organized, safe, and professional work environment
- Uphold Resolute Road Hospitality policies, procedures, and appearance standards
- Other duties as assigned by supervisor or management
Knowledge, Skills & Abilities
- In-depth knowledge of housekeeping operations, laundry procedures, and safety standards
- Proficient in staff scheduling, inventory management, and basic budget control
- Strong leadership and interpersonal communication skills
- Ability to lead with empathy, motivate teams, and resolve conflict professionally
- Fluent in English; bilingual skills preferred
- Strong attention to detail and a sense of urgency in service delivery
- Comfortable with basic computer systems, scheduling software, and reporting tools
- Ability to remain calm under pressure and thrive in a fast paced setting
- Knowledge of hotel emergency procedures and safety protocols
Education & Experience
- High school diploma & GED required
- 2-4 years of supervisory housekeeping experience required
- Prior experience in hospitality and hotel band standards preferred
Licenses & Certifications
- TIPS or equivalent certification
Additional Information
Consistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
Requirements
103RRHBOISP
Salary : $40,000 - $48,500