What are the responsibilities and job description for the Banquet Captain position at Resolute Road Hospitality?
The Hilton Garden Inn located in Boise Idaho is looking to add to our hospitality family! This hotel recently completed a beautiful renovation and is perfectly located across the street from restaurants and entertainment at the Boise Spectrum Center. Come join a wonderful group of people, and a great brand of hotels to start your career!
Summary
At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.
Benefits
Travel Perks
Optional Daily Pay
Health/Life Insurance
401(k)
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
Your Role
As Banquet Captain, you’ll lead the execution of memorable events with precision, care, and a service-first mindset. You’ll collaborate across departments to ensure seamless operations and exceptional guest experiences. This role is ideal for someone who thrives in dynamic environments, leads with Integrity, communicates with Social Intelligence, and supports their team with Grit and a Stronger Together spirit. Every event is an opportunity to be Better Every Day.
What You’ll Do
- Oversee setup, service, and breakdown of banquet events to ensure all details align with the client specifications and company standards
- Review event orders and prepare banquet spaces at least 30 minutes prior to start
- Manage A/V setup and coordinate with sales for additional needs
- Guide and delegate tasks to banquet staff, ensuring high service standards
- Serve as main client contact during events, resolving issues professionally
- Train new staff on service, etiquette, and safety
- Lead by example with a positive attitude and commitment to excellence
- Support team members to ensure workloads are balanced and service is seamless
- Ensure cleanliness, organization, and security of banquet areas
- Accurately process banquet checks and assist with reporting
- Communicate effectively with kitchen and other departments
- Report maintenance issues promptly
- Perform other duties as assigned
- All other duties as assigned
Knowledge, Skills & Abilities
- Strong leadership and customer service skills with the ability to inspire team members
- Excellent communication and organizational abilities
- Basic proficiency in Microsoft Word and email systems preferred
- Ability to multitask and stay calm under pressure
- Familiarity with A/V equipment
Education & Experience
- High School diploma or GED required
- Minimum of 2 years in catering or banquet experience
Licenses & Certifications
- Food Handlers Card required
- TIPS or state equivalent alcohol awareness training required
Additional Information
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
Requirements:
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