What are the responsibilities and job description for the GH Banquet Captain I position at Block 22 L L C?
Description
Experts in the art of hospitality, The Grove Hotel and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. The Banquet Captain serves as the on-site leader, ensuring flawless execution and elevated service standards throughout a diverse array of events, ensuring timely and accurate room set up and food and beverage service.
Duties
- Presents a positive and professional manner while ensuring that the presentation of all food and beverage is in accordance with banquet order.
- Greets event contacts upon arrival; retains a visible presence throughout the event; resolves guest conflict and answers questions to the customer’s satisfaction. Maintains consistent communication with leadership.
- Trains new and veteran banquet staff in operational and company expectations, procedures and policies.
- Conducting on site banquet event order meetings prior to each event.
- Manages company owned equipment, cleaning, storing and security.
- Communicates any maintenance, equipment and safety issues to the management.
- Other related job duties as assigned.
Requirements
- Valid and unexpired Alcohol Certification for Boise required.
- Knowledge of catering service standards; previous Captain experience preferred.
- Ability to monitor waitstaff while coordinating duties and directing them with efficiency.
- Engagement with guests and group contacts to exceed expectations
- Detail oriented and capable of following banquet event orders and room set guidelines to exact specifications.
- Able to stand and walk for extended periods and able to lift, carry and manipulate various items weighing up to 50 pounds.
Physical Requirements
- Must be able to lift up to 25 pounds occasionally (e.g., moving event setups, etc).
- Ability to stand or walk for extended periods throughout the property.
Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.
Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.