What are the responsibilities and job description for the Service Sales Professional position at Resnick Roofing & Contracting?
Provide the ultimate sales experience for property owners seeking roofing, and siding repair consultation!
Are you looking for a position where you can demonstrate your consultative selling skills? If you are looking to join a competitive team who utilizes cutting-edge technology and design software to create the ultimate customer experience, this could be for you!
About Resnick Roofing: Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Caring Genuinely.
Responsibilities
Are you looking for a position where you can demonstrate your consultative selling skills? If you are looking to join a competitive team who utilizes cutting-edge technology and design software to create the ultimate customer experience, this could be for you!
About Resnick Roofing: Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Caring Genuinely.
Responsibilities
- Products focus will be/but not limited to roofing, siding, solar, with a significant focus on contracted repairs and time and material service contracts
- Conduct proper up-front contract and needs assessment on each sit to match product and accessories to address customer’s needs
- Provide proper solution based on presented issue through ongoing training and utilization of resources
- Discover source of leak (when applicable) and provide the best solution for property owner
- Perform product demonstrations when requested by property owner
- Match the correct installation requirements to the type of building application
- Provide accurate measurements and trim requirements for quoting purposes
- Adopt and utilize JobProgress CRM for all customer data entry, communication, scheduling, and proposals
- Capture sale and set clear expectations providing scope of work, delivery schedule, and timeline to customer
- Follow-up with the customer through completion of installation to ensure a positive “Customer Experience”
- Strive for 100% “Very Satisfied” customers
- Gain new business/leads through networking and referrals
- Utilize electronic systems (Podium, Company Cam, RenoWorks, Hover, G Suite) to manage customer communications and design
- Collect initial/final payment if necessary
- Respond back to customers within 24 hours
- Adhere to all monthly call log responsibilities
- Microsoft Office and G-Suite
- Understanding of Customer Resource Management Systems
- Initiative and tenacity to execute goals
- Availability Monday thru Saturday (every other Saturday specifically) including evenings
- Ability to problem-solve
- Prioritization and time management skills
- Ability to speak articulately, and in a compelling manner
- Consistent focus on attention to detail and follow through
- Ability to lift 50 pounds
- Ability to climb up a ladder and walk on roofs with walkable pitches for thorough inspections
- Ability to manage multiple tasks throughout the day
- Bachelor's degree preferred
- Salary plus commission and bonus
- Medical
- Dental
- 401k Match