Sr. UX Manager

We’re seeking a Sr. UX Manager to lead, coach, and grow a team of talented UX designers focused on delivering high-impact experiences across ResMed’s digital ecosystem. You will guide the team through all phases of the Triple Diamond design process — from discovery to delivery — ensuring design quality, consistency, and alignment with business and user goals. As a design leader, you’ll create an environment that fosters experimentation, learning, and AI-enhanced design exploration. You’ll partner closely with cross-functional leaders to translate research, data, and strategy into experiences that drive adoption, engagement, and measurable outcomes.

Responsibilities

• Lead, mentor, and inspire a team of UX designers across multiple product areas within the CX organization.
• Champion the use of the Triple Diamond methodology and user-centered design principles to deliver high-quality experiences.
• Partner with Product, Engineering, and Commercial stakeholders to define and execute UX strategy and priorities.
• Use AI-assisted tools and data-driven experimentation to accelerate ideation, testing, and design validation.
• Establish clear design standards and practices that scale across teams and global markets.
• Facilitate workshops, critiques, and design reviews to drive alignment and excellence.
• Translate complex business and technical requirements into cohesive, human-centered design solutions.
• Coach and develop team members through feedback, career growth planning, and hands-on guidance.
• Define growth paths, feedback loops, and hiring priorities to scale team capabilities.
• Contribute to and evolve ResMed’s design system to ensure global consistency, accessibility, and efficiency.
• Lead through others by enabling collaboration and strong cross-functional alignment across CX and Product squads.
• Create a safe environment for design teams to test, learn, and evolve through AI and emerging technology.
  
  
  

Qualifications

• 8 years of experience in UX design, with at least 3 years in a leadership or people management role.
• Proven success leading design teams within complex ecosystems such as healthcare, SaaS, or enterprise platforms.
• Expertise in UX tools such as Figma, Adobe Creative Suite, and emerging AI-enhanced design platforms.
• Strong understanding of design systems, accessibility, and user research integration.
• Demonstrated ability to balance strategic vision with delivery excellence.
• Excellent communication, facilitation, and influencing skills across teams and leadership levels.
• Experience working in agile environments and leading through ambiguity.
• Accountable for measurable outcomes in design quality, team engagement, and business impact.
  
  
  

Nice-to-Have

• Experience designing for healthcare, medical devices, or other regulated industries.
• Passion for advancing holistic sleep health through connected digital experiences.
• Familiarity with AI-assisted personalization, behavioral design, or data-driven experimentation frameworks.
• Background in coaching designers in hybrid or distributed team structures across regions.
  
  
  

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.