Sr. AI Specialist, LiveCall

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

Position Summary

The AI Manager will lead strategic and operational initiatives for LiveCall’s AI solutions, ensuring seamless integration, optimization, and stakeholder engagement. This role is critical in managing relationships across internal teams, external vendors, and clients, driving innovation and delivering exceptional AI-powered experiences.

Key Responsibilities

AI Workflow Leadership

• Own the full lifecycle of LiveCall AI workflows, including identity verification, order status, reorders, FAQs, and compliance processes.
• Monitor and optimize AI agent performance using analytics and QA tools to ensure accuracy, efficiency, and continuous improvement.
• Identify and implement new use cases to enhance virtual agent capabilities and customer experience.
  
  
  

Vendor Relationship Management

• Serve as the primary liaison with AI vendors, ensuring alignment on roadmap, performance metrics, and support requirements.
• Coordinate training, documentation, and issue resolution to maintain platform stability and feature enhancements.
  
  
  

Client Engagement & Support

• Partner with client success teams to ensure AI workflows meet client expectations and business objectives.
• Support client onboarding, deployment timelines, and communication strategies for AI services.
• Deliver actionable insights on AI performance metrics to inform client strategies and improve outcomes.
  
  
  

Cross-Functional Collaboration

• Work closely with engineering, product, and operations teams to ensure AI systems are scalable, secure, and compliant.
• Translate business needs into technical requirements and maintain alignment across all stakeholders.
  
  
  

Training & Change Management

• Develop and deliver training programs for internal teams on AI workflows and platform usage.
• Drive adoption of AI-enabled processes through structured change management and clear communication.
  
  
  

Qualifications

• Proven success in managing cross-functional projects and vendor/client relationships.
• Strong understanding of AI systems, conversational agents, and workflow automation.
• Excellent communication, problem-solving, and stakeholder management skills.
• Experience with AI platforms and quality assurance tools is highly desirable.
  
  
  

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.