What are the responsibilities and job description for the Global Lead, Digital Site Operations position at Resmed?
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
The Global Lead for Digital Site Operations is responsible for planning, coordinating, and delivering all infrastructure services required to open, expand, relocate, or transform ResMed sites globally. This leader ensures that all network, compute, storage, cloud connectivity, end-user services, and critical digital infrastructure are designed, deployed, configured, and validated to meet business timelines.
This individual will build and drive a global operating model capable of supporting rapid growth and expansion. The role requires strong program oversight, deep technical infrastructure knowledge, and the ability to scale resources, processes, and partnerships across regions.
Location: This is a hybrid role that requires regular in‑office presence; candidates must be within driving distance of our San Diego, CA or Halifax, NS office.
Let’s Talk About Responsibilities
Strategic Leadership & Planning
Preferred:
At Resmed, we believe innovation starts with people. We value diversity of thought, agility, and imagination — and we know that building something meaningful takes leaders who are passionate, humble, and technically sharp.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position in the US is: $138,000 - $172,000 USD.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
The Global Lead for Digital Site Operations is responsible for planning, coordinating, and delivering all infrastructure services required to open, expand, relocate, or transform ResMed sites globally. This leader ensures that all network, compute, storage, cloud connectivity, end-user services, and critical digital infrastructure are designed, deployed, configured, and validated to meet business timelines.
This individual will build and drive a global operating model capable of supporting rapid growth and expansion. The role requires strong program oversight, deep technical infrastructure knowledge, and the ability to scale resources, processes, and partnerships across regions.
Location: This is a hybrid role that requires regular in‑office presence; candidates must be within driving distance of our San Diego, CA or Halifax, NS office.
Let’s Talk About Responsibilities
Strategic Leadership & Planning
- Develop and own the global strategy for digital site operations, including a scalable framework to support rapid site deployment.
- Define and manage a standardized global site build template, including infrastructure architecture, deployment sequences, operational readiness criteria, and acceptance standards.
- Build a site deployment roadmap aligned with business growth plans and enterprise architecture standards.
- Lead end-to-end delivery of all technical components for new site openings, expansions, consolidations, relocations, and closures.
- Oversee regional execution teams, vendor partners, and site operations resources to ensure consistent, timely, and high-quality deployments across all geographies.
- Establish and enforce repeatable deployment models, including runbooks, bill of materials, provisioning workflows, testing procedures, and operational handoff requirements.
- Manage dependencies across networking, digital workspace, compute/storage, security, telco/ISP provisioning, AV, and OT/Smart Manufacturing (where applicable).
- Develop a global staffing model that leverages existing regional resources while identifying capability gaps and scaling needs.
- Provide leadership, mentoring, and performance oversight to regional site operations leads.
- Build a flexible pool of global resources (internal & external) to meet rapid build timelines.
- Build governance models for site deployment with clear roles, responsibilities, timelines, and decision rights.
- Own the lifecycle of site deployment standards—design specifications, approved technologies, patterns, and security baselines.
- Ensure alignment to global IT policies, cybersecurity requirements, and regulatory obligations (including manufacturing and clinical environments).
- Manage budget for infrastructure deployment including hardware, services, and contractor resources.
- Develop scalable vendor partnerships to support global execution (cabling, telecom, AV, infrastructure integrators, smart manufacturing providers).
- Serve as the primary point of contact for business leaders, PMO, Real Estate, Facilities, Manufacturing, Supply Chain, and regional IT leadership.
- Communicate project status, risks, and mitigation plans to executive stakeholders.
Preferred:
- Bachelor’s degree.
- Minimum of 8 years of related experience.
- Applies acquired expertise and exercises judgment to analyze and solve problems without clear precedent.
- Analysis of situation or data requires review of relevant factors.
At Resmed, we believe innovation starts with people. We value diversity of thought, agility, and imagination — and we know that building something meaningful takes leaders who are passionate, humble, and technically sharp.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position in the US is: $138,000 - $172,000 USD.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Salary : $138,000 - $172,000