What are the responsibilities and job description for the Call Center Specialist position at Resilient Health?
Are you doing what you love? We are!
Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time.
As an innovative, learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.
If this resonates with you, then read on!
About our Call Center Specialist Position:
Our Call Center Specialist is the welcoming voice of Resilient Health and is responsible for answering and routing incoming calls, responding to inquiries, managing complaints, and providing general information to callers. This position will also verify client insurance/eligibility and schedule initial client visits.
What a Call Center Specialist Does at Resilient Health:
- Answer and route all incoming calls and provide general information to callers.
- Process all incoming emailed or faxed referrals and track all incoming referrals.
- Verify client insurance/eligibility.
- Schedule initial client visits and follow up with clients as needed.
Education, Experience, and Other Requirements:
- High School Diploma or equivalent is required
- Bilingual (Spanish) preferred
- Previous experience with administrative, call center, or receptionist functions
- Valid driver's license or state issued ID
- Valid CPR/First Aid certifications or ability to obtain within 30 days of hire
- Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
- Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements
Where You Will be Working: 2255 W. Northern Ave., Phoenix AZ 85021
What This Position Pays: $17.50 per hour. Additional pay differential available for bilingual (Spanish) speakers.
Our Perks:
- Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
- 12 paid holidays
- 403(b) with company match
- Medical/Dental/Vision Insurance
- Short and Long Term Disability
- Life Insurance
- Employee Assistance Program
- Voluntary insurance for critical illness, accident and hospitalization
- Pet insurance
If all of this sounds like something you were born to do, then we would love to hear from you!
Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodation for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief.
Salary : $18