Senior Property Manager

SCOPE & PURPOSE 

Under the daily direction of the Regional Director (if applicable) or Vice President, the Senior Property Manager is responsible for the overall aspects of the community operations. With emphasis on optimizing revenue and NOI, preserving assets for multiple properties, creating and enforcing policy for efficiency in operations, developing team members and creating a positive work environment.  The Senior Property Manager may be asked to perform other duties as assigned,  as per their  Regional Director. 

Duties & Responsibilities 

Duties & responsibilities may include, but not limited to: 

• Reports directly to the Regional Director and is responsible for keeping them informed of all daily performance of the property.  

• Provides support and direction to the Property Manager and training of all property staff.  

• Creates a positive, welcoming, supportive environment for residents, visitors, and community staff. 

• Attends monthly owners meetings and prepares the agenda 

• Is responsible for responding to all owner request in the timely manner. 

• Responsible for the office being kept in a clean, neat and professional condition ensuring all property signs, posting and laws for employment and residential are displayed in accordance to the company’s policy.  

• Evaluates staff performance, including the completion of annual performance reviews. 

• Provides direction, goals and support the staff. 

• Counsels underperforming staff ,and provides critical feedback to improve performance. 

• Prepares, approves, and submits timesheets and payroll adjustments. 

• Assists the Regional Director in the selection of community staff and assumes primary responsibility for the preliminary interviewing. 

• Has a working knowledge of all affordable regulatory forms and documents. 

• Submits accurate and complete reports as specified on Residential One’s time table to include owners report. 

• Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident. 

• Responsible for in-house file audits on a semi-annual basis. 

• Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files. 

• Responsible for all community staff attending mandatory trainings, as well as other trainings, to promote successful operations of the property 

• Understands Boston Post software, and the paperless workflow process, in order to operate efficiently and accurately and reasonably ensures the accuracy of the information. Responsible for the preparation of the Reserve Funds Replacements (RFR). 

• Other duties as assigned  
   

OCCUPANCY 
 

• Supervises all leasing and compliance efforts (i.e., occupancy, recertifications and move outs). 

• Assist as needed to meet company/owner and community goals.   

• Supervises, assists, and reviews the certification process.  Ensures timely and accurate certifications for both annual and interim.   

• Creates goals for the community staff to maintaining 100% occupancy through curb appeal, service, and retention strategies. 

• Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan. Tracks the expiration and update of the AFHMP and the follow through on the listed activities/outreach per the AFHMP. 

• Ensures the Community Manager notifies the residents in writing of all issues effecting their tenancy. 

• Responsible for putting together and pre-auditing the first-year investor lease-ups files, and may any corrections, if needed. 

• Needs to stay current on the rules and guidelines of the affordable house that applies to their community. 

• Completes semi-annual apartment/townhome and quarterly exterior/interior inspections. 

• Responsible for making sure that the correct set-asides, rent, and income limits are being utilized. 

• Supervises and assists the community staff in preparing for all inspections and audits. 

• Remains current on, and compliant with, the policies and laws affecting the marketing and leasing community. 

• Files court documents for eviction and attends scheduled court hearings. 

• Responsible for the accurate and timely affordable year-end and/or quarterly reports. 
• Supervises and assists in purging files annually, if applicable. 
   
  FINANCES 
   
• Achieves financial stability through cost reduction and implementing systems to maintain 0% delinquency. 

• Responsible for the daily financial operation of the site (AR, AP, move out dispositions, security deposit) 

• Ensures daily rent and/or deposits are made to the bank and keeps accurate files on all related documentation.   

• Ensures that the Boston Post batches matches the bank scans and/or bank deposits. 

• Utilizes the rental policy for rent collection procedures, including following up with delinquent accounts daily, as well as sending notices for prepaid accounts. 

• Prepares the annual operating budget and works with the Regional Director to maintain budgetary guidelines, as well as being able to explain, in writing, the monthly variances. 
• Maintains familiarity with all procedures and requirements of AP and AR. 
   
  MAINTENANCE 
   
• Responsible for the operations and purchases of the maintenance department 

• Assist the Community Manager with solicit and reviewing bids for contract work after submitting to the Regional Director for approval. 

• Responsible for contract work being completed in the community. 

• Assists the maintenance department with understanding the budgetary restraints and how to effectively use the budget to run the maintenance department. 

• Maintains a strict adherence to the purchase order/invoices process. 

• Oversees and reviews the inventory control system. 

• Ensures that the preventative maintenance schedule is being completed in the time allotted.  

• All other duties as assigned. 

 
Qualifications 

• High school diploma/GED required (Bachelor’s degree preferred).3 years’ experience in residential leasing or property management overseeing two or more sites and /or over 500 units or more 

• Ability to multi-task and keep each properties needs/performance organized 

• 2 years’ experience working with LIHTC/Section 8 property management. 

ResidentialONE is a premiere property management company in the mid-Atlantic region.

We are committed to creating the best apartment living experience for our residents through award winning management.

We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.

We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.