What are the responsibilities and job description for the Account Representative position at Residential Elevators?
Description
Residential Elevators, Inc. — the fastest-growing home elevator company in the U.S. — is seeking a professional, relationship-driven Client Support Specialist to support our premium clientele and ensure exceptional service delivery. This is a full-time, salaried position with benefits and long-term growth potential.
Since 1996, we’ve designed, manufactured, installed, and serviced luxury home elevators across 15 states. With over 200 employees nationwide, we’re recognized for our commitment to quality, precision, and personalized service — values that define everything we do.
As a Client Support Specialist, you’ll serve as the primary point of contact for high-value clients, managing service scheduling, resolving complex issues, and facilitating seamless communication between customers and our internal teams. This is not a conventional customer service role — it is a premium client-facing position where professionalism, discretion, and a luxury-service mindset are essential.
This is a 40-hour/week salaried role with a potential Saturday rotation.
Key Responsibilities
- Act as the main liaison between clients and internal teams, ensuring fast and professional resolution of service needs.
- Manage, update, and optimize daily schedules for service technicians to deliver a smooth client experience.
- Communicate with clients clearly, confidently, and professionally by phone and email.
- Collaborate with operations, service, and leadership to maintain outstanding customer satisfaction.
- Identify process improvements that enhance efficiency, communication, and overall service delivery.
Requirements
Qualifications
- 2 years of client account management experience, ideally in finance, insurance, luxury services, or other relationship-driven fields.
- Demonstrated ability to work with high-value clients using discretion, tact, and professionalism.
- Excellent communication and organizational skills; able to remain calm and effective under pressure.
- Proficiency with Microsoft Office and CRM platforms, salesforce preferred.
- Highly reliable, proactive, and detail-oriented, with a strong commitment to high-quality service.
- Full-time availability (40 hours/week; some Saturdays may be required).
- Positive, polished, and solutions-oriented approach.
- Veterans encouraged to apply.
Why Join Residential Elevators?
- Work with the nation’s leader in luxury home mobility solutions.
- Join a professional, client-focused team that values accountability and excellence.
- Competitive salary, full benefits package, and company-paid training.
- Opportunities for career advancement as we continue expanding nationwide.
- Equal Opportunity Employer and drug-free workplace.
If you take pride in delivering exceptional service to discerning clients and excel in a fast-paced, high-standards environment, we want to meet you.Apply today and grow your career with Residential Elevators.