What are the responsibilities and job description for the Front Desk Agent position at Residential Community Manager?
Job Description
We are seeking a friendly, customer service focused Front Desk Agent to join our team at Hawthorn Extended Stay by Wyndham Ellsworth/Bar Harbor. This is a Full Time position located in Ellsworth, Maine. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.
Job Description
We are seeking a friendly, customer service focused Front Desk Agent to join our team at Hawthorn Extended Stay by Wyndham Ellsworth/Bar Harbor. This is a Full Time position located in Ellsworth, Maine. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.
Work Performed
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.
Manage online, phone and in-person room reservations in sometimes fast-paced environment
Communicate relevant shift information to next shift and direct supervisor
Welcome guests, check them in/out, distribute room keys and explain the hotel's amenities
Take payment and resolve any payment discrepancies
Respond to guest issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
Keep workstations and equipment clean, organized, and in good working order
Perform duties as outlined in the training procedures, following standard operating procedures.
Performs other duties as assigned, requested or deemed necessary by management
Requirements
High school education or equivalent experience
1 or more full years employment experience in a related position
Must be able to work onsite at the hotel location
Hours required: Full Time 30 hours per week for AM;PM;Must be flexible;Weekends;Holidays
Proficiency in the English language
Willingness to learn new technology platforms
Ability to stand at front desk for long periods of time
Ability to lift/push up to 50 lbs. guest luggage; limited
Ability to work independently
Ability to maintain a friendly, cheerful and courteous demeanor at all times
Additional Preferred Skills/Qualities
Previous customer facing experience preferred
Knowledge of Microsoft suite
Second language is a plus, preferably Spanish or French
Compensation
$17.50 Hourly
Benefits
Earned paid time off
Employer-contribution medical/dental/vision insurance
Optional life insurance
Short term/Long term disability
Optional 401k with employer match
Employee discounts at participating hotels
Option to sign up for on-demand pay with DailyPay
Refer a friend – get paid extra when they join our team
Bonuses for name recognition and guest score
Opportunities to grow – one of the fastest-growing hotel companies
How To Apply
Apply HERE. Applications submitted by any other channel will not be considered.
About Hawthorn Extended Stay by Wyndham Ellsworth/Bar Harbor
Hawthorn Extended Stay by Wyndham Ellsworth/Bar Harbor offers a comfortable and convenient home-away-from-home experience for travelers exploring Maine's stunning Acadia National Park and Bar Harbor. Ideal for extended stays, the hotel provides spacious suites with fully equipped kitchens, free Wi-Fi, and modern amenities. Located in Ellsworth, it serves as a perfect base for exploring the coastal region, with easy access to nearby attractions like Mount Desert Island. Whether you're visiting for business or leisure, the hotel offers a relaxing, extended-stay option with all the comforts you need.
About Giri Hotels
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.
We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.
You are right for the team if you are:
Happy – nice to be around and friendly
Humble – willing to learn
Helpful – team player, always willing to pitch in, looking for ways to be productive
Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.
Watch A Brief Video To Learn More About Us
Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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