What are the responsibilities and job description for the Guest Service Agent position at Residence Inn Marriott?
General Duties:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and effectively
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other hotel departments to ensure guest satisfaction
Requirements:
- Previous experience in hospitality or customer service is preferred
- Strong communication and interpersonal skills
- Knowledge of hotel operations and procedures is preferred
- Ability to handle difficult situations with patience and professionalism
- Excellent problem-solving skills
- Proficient in using computer systems for reservations and guest management
- Must be able to work flexible hours, including evenings, weekends, and holidays
-Basic computer and front office skills (Phones, Word, Google, Email)
Please note that this job description is not exhaustive and additional duties may be assigned as needed. We are an equal opportunity employer committed to hiring a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Serious inquiries will apply in person!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Paid time off
- Professional development assistance
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $13 - $14