Housekeeping Supervisor

NOW HIRING: HOUSEKEEPING SUPERVISOR

We are seeking a dependable, detail-oriented, and experienced individual to join our team as a Housekeeping Supervisor at the Residence Inn located in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, and growth.

WHY WORK WITH US?

• Competitive Pay
• Marriott Discounts
• Health Benefits
• Paid Time Off/Vacation Time
• Holiday Pay

KEY RESPONSIBILITIES

• Supervise, train, coach, and support Housekeeping team members.

• Inspect guest rooms, bathrooms, public areas, and other assigned areas to ensure cleanliness and compliance with established hotel standards.

• Ensure guest rooms are cleaned, maintained, and prepared according to Marriott brand standards.

• Assign daily housekeeping tasks and ensure appropriate staffing and coverage.

• Monitor room status and coordinate with Front Desk to ensure rooms are cleaned and released in a timely manner.

• Communicate effectively with Front Desk, Maintenance, Management, and other departments regarding room status, guest requests, maintenance concerns, and other operational needs.

• Inspect rooms for cleanliness, proper setup, and overall condition before releasing them for guest occupancy.

• Ensure proper cleaning and sanitizing procedures are followed throughout the hotel.

• Assist with training employees on housekeeping procedures, cleaning standards, safety practices, and company policies.

• Provide ongoing coaching and feedback to Housekeeping team members.

• Address employee performance, attendance, and conduct concerns in accordance with company policies and communicate issues to management as appropriate.

• Monitor inventory levels of linens, towels, guestroom amenities, and cleaning supplies and communicate replenishment needs to management.

• Ensure proper handling and storage of cleaning chemicals and supplies in accordance with safety procedures.

• Report maintenance issues, damaged items, safety concerns, and other deficiencies promptly.

• Follow all OSHA, safety, infection prevention, and company procedures related to housekeeping operations.

• Respond promptly and professionally to guest requests and housekeeping-related concerns.

• Assist with resolving guest complaints and service recovery situations while maintaining a positive guest experience.

• Monitor and maintain cleanliness and organization of housekeeping closets, storage areas, laundry areas, and other assigned spaces.

• Assist with laundry operations and ensure proper handling, storage, and distribution of linens and towels.

• Ensure lost and found items are handled and documented according to company procedures.

• Protect guest privacy and security by following established procedures when entering guest rooms and handling guest belongings.

• Assist with deep-cleaning projects, preventative maintenance initiatives, and other housekeeping projects as needed.

• Maintain accurate housekeeping records, checklists, inspection reports, and other documentation.

• Assist with opening and closing procedures and ensure proper Housekeeping coverage.

• Maintain a professional appearance and positive attitude at all times.

• Lead by example and consistently demonstrate company values in all interactions.

• Perform additional duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent preferred.

• Previous hotel, hospitality, housekeeping, or cleaning experience required.

• Previous supervisory or leadership experience preferred.

• Marriott experience preferred.

• Knowledge of hotel Housekeeping operations and cleaning standards preferred.

• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

SKILLS amp; ABILITIES

• Strong leadership, communication, and interpersonal skills.

• Excellent customer service and problem-solving skills.

• Ability to effectively supervise, coach, train, and motivate team members.

• Strong attention to detail and commitment to cleanliness and quality.

• Ability to inspect rooms and identify cleanliness, maintenance, and safety concerns.

• Ability to remain calm and professional when handling guest or employee concerns.

• Strong organizational and time-management skills.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Ability to work independently while also functioning effectively as part of a team.

• Ability to follow established cleaning, safety, sanitation, and company procedures.

• Basic computer skills and ability to learn and use hotel operating systems.

• Ability to read, write, and speak English effectively.