Housekeeping Inspector

NOW HIRING: HOUSEKEEPING INSPECTOR

We are seeking a detail-oriented, dependable, and guest-focused individual to join our team as a Housekeeping Inspector at the Residence Inn in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, quality, and growth.

WHY WORK WITH US?

• Competitive Pay
• Marriott Discounts
• Health Benefits
• Paid Time Off/Vacation Time
• Holiday Pay

KEY RESPONSIBILITIES

• Inspect guest rooms, suites, and assigned public areas to ensure they meet hotel and brand cleanliness standards.

• Conduct thorough inspections of guest rooms after Housekeepers have completed cleaning assignments.

• Verify that guest rooms are properly cleaned, organized, stocked, and ready for guest arrival.

• Inspect bathrooms, bedrooms, living areas, kitchens, closets, floors, furniture, fixtures, appliances, and other guest room areas for cleanliness and condition.

• Ensure all guest amenities, toiletries, linens, towels, and supplies are properly stocked and presented.

• Identify cleaning deficiencies, maintenance issues, damaged items, missing items, and other concerns during room inspections.

• Communicate inspection results and required corrections to Housekeeping team members in a professional and constructive manner.

• Follow up with Housekeepers to ensure identified deficiencies are corrected promptly.

• Coordinate with the Housekeeping Supervisor and Manager regarding room status, inspection results, and outstanding concerns.

• Communicate maintenance issues to the Maintenance Department and follow up as necessary.

• Verify that vacant, clean, and inspected rooms are accurately updated in the hotel's operating system.

• Assist with prioritizing rooms based on arrivals, departures, stayovers, VIP guests, and other hotel needs.

• Monitor guest rooms for compliance with established cleanliness, presentation, and quality standards.

• Inspect public areas, hallways, elevators, housekeeping closets, and other assigned areas as needed.

• Ensure housekeeping carts, closets, and supply areas are clean, organized, and properly stocked.

• Assist with training and coaching Housekeeping team members on cleanliness standards, room presentation, and proper cleaning procedures.

• Provide feedback to Housekeeping team members and management regarding recurring quality issues or training needs.

• Respond to guest concerns regarding room cleanliness and assist with appropriate service recovery when necessary.

• Maintain knowledge of hotel cleanliness standards, brand standards, inspection procedures, and company policies.

• Assist the Housekeeping Department with cleaning rooms or other duties when operational needs require.

• Maintain accurate inspection records and communicate room status information to appropriate departments.

• Ensure all safety, sanitation, and housekeeping procedures are followed.

• Maintain a professional appearance and positive attitude at all times.

• Maintain consistent attendance and punctuality.

• Keep work areas clean, organized, and properly stocked throughout the shift.

• Adhere to all company policies and procedures and consistently exemplify company values in all interactions.

• Perform additional duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent preferred.

• Previous hotel housekeeping or hospitality experience required.

• Previous experience as a Housekeeping Inspector, Housekeeping Supervisor, or Lead Housekeeper preferred.

• Knowledge of hotel room cleaning standards and inspection procedures preferred.

• Marriott experience preferred.

• Strong understanding of cleanliness, sanitation, and guest room presentation standards.

• Ability to work a flexible schedule, including weekends and holidays as required.

• Ability to work independently and as part of a team.

SKILLS & ABILITIES

• Strong attention to detail and commitment to cleanliness and quality.

• Excellent communication and interpersonal skills.

• Ability to provide constructive feedback and work effectively with Housekeeping team members.

• Strong organizational and time-management skills.

• Ability to prioritize rooms and assignments in a fast-paced hotel environment.

• Strong problem-solving and decision-making skills.

• Ability to identify cleanliness, maintenance, safety, and quality concerns.

• Ability to maintain accurate inspection records and room status information.

• Ability to read, write, and speak English effectively.

• Basic computer skills and ability to learn and use hotel operating systems.

• Ability to multitask and manage changing priorities throughout the workday.

• Ability to maintain a professional and positive attitude when addressing performance or quality concerns.

PHYSICAL REQUIREMENTS

• Regularly stand and walk for extended periods.

• Frequently bend, stoop, kneel, crouch, and reach while inspecting guest rooms and assigned areas.

• Frequently use hands and arms to inspect furniture, fixtures, appliances, linens, and other room items.

• Ability to push and pull housekeeping carts and equipment as needed.

• Ability to lift and carry linens, cleaning supplies, guest amenities, and other items as needed.

• Ability to enter, inspect, and move throughout guest rooms, bathrooms, hallways, and other hotel areas.

• Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

• Must have close and distance vision, color vision, and focus ability.

• Ability to work in a fast-paced environment and remain attentive to detail throughout the workday.

• Ability to safely handle cleaning products, linens, housekeeping equipment, and other materials when assisting with cleaning duties.

• Ability to remain on feet and actively perform physical duties for extended periods.