What are the responsibilities and job description for the Hotel Front Desk Guest Service Agent - 2nd Shift position at Residence Inn East Peoria?
Residence Inn by Marriott in East Peoria, is currently looking for a
Front Desk Guest Service Agent to join our team!
We are looking for outgoing individuals who are able to work, 2nd shift: 2pm-10pm , 3pm-11pm, and 4pm-12am.
Hotel Address: 201 Eastlight Court, East Peoria, Illinois 61611
Who We Are:
Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across four fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions, complaints, etc.
- Other duties as required with the department.
Qualifications and Requirements:
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook.
- Ability to work a flexible schedule including weekends.
EOE/AA/Disabled Veteran
Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.