Hotel Front Desk Associate

Overview

Join our dynamic hospitality team as a Hotel Front Desk Associate, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, addressing guest inquiries, and providing exceptional customer service. Your multitasking skills and hospitality expertise will help foster a warm, efficient environment that keeps guests returning time and again. If you thrive in fast-paced settings and love engaging with diverse guests, this opportunity is perfect for you!

Duties

• Greet guests warmly upon arrival, assist with check-in and check-out procedures using property management systems (PMS) such as Fosse or similar platforms
• Manage multiple-line phone systems to handle reservations, guest inquiries, and internal communications with professionalism and courtesy
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction
• Handle guest requests promptly, including room changes, special accommodations, or troubleshooting issues with hospitality management experience
• Maintain guest records accurately and process payments securely while adhering to hotel policies and procedures
• Assist in night audit procedures to reconcile daily transactions and ensure financial accuracy
• Follow hotel emergency procedures diligently to ensure guest safety at all times

Qualifications

• Marriott experience preferred
• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Multilingual or bilingual skills are highly desirable to serve our diverse clientele effectively
• Familiarity with hospitality reservation systems such as Fosse or comparable property management systems (PMS) is essential
• Strong customer service skills with a focus on problem-solving and client communication
• Excellent phone etiquette and ability to manage multi-line phone systems confidently
• Knowledge of hotel emergency procedures and guest relations best practices
• Previous hotel experience preferred, especially in resort settings or properties utilizing advanced front desk technology
• Ability to remain energetic, attentive, and professional during busy shifts while maintaining high standards of hospitality

Join us in delivering outstanding guest experiences through energetic service and meticulous attention to detail. We’re committed to supporting your growth within the hospitality industry by providing a vibrant work environment that values your contributions!

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $15