Front Office Manager

Job Summary

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and ensure an exceptional guest experience. In this pivotal role, you will oversee daily hotel operations, supervise front desk staff, and uphold the highest standards of hospitality service. Your leadership will drive team performance, enhance guest satisfaction, and optimize operational efficiency. This position offers an exciting opportunity to manage a vibrant hospitality environment, foster a welcoming atmosphere, and contribute to the overall success of our property.

Duties

• Oversee all front desk activities, including guest check-in/check-out, reservations, and guest inquiries
• Supervise and motivate front office staff to deliver outstanding customer service aligned with hotel standards
• Manage property management systems (PMS) and hospitality reservation systems to ensure accurate booking and billing processes
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless hotel operations
• Handle guest relations proactively, resolving issues promptly to maximize satisfaction and loyalty
• Oversee night audit procedures, financial transactions, and daily reporting to maintain accuracy and compliance
• Monitor multi-line phone systems and uphold professional phone etiquette to provide excellent communication with guests and vendors

Requirements

• Proven supervisory experience within the hospitality industry, preferably in hotel management or resort settings
• Strong leadership skills with the ability to manage hospitality teams effectively
• Excellent managerial communication skills for team coordination and guest interactions
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
• Deep understanding of hotel management software, property management systems (PMS), and revenue management tools
• Experience in managing hospitality operations budgets, financial management, and human resources functions
• Knowledge of hotel guest service standards, guest relations practices, and customer service excellence
• Previous experience with night audit procedures and handling multi-line phone systems is preferred
• Demonstrated ability to oversee daily hotel operations while maintaining high standards of hospitality excellence

Join us in creating memorable experiences for our guests while leading a passionate team dedicated to hospitality excellence. This role is ideal for motivated leaders eager to make a positive impact in a lively hotel environment!

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Benefits:

Salary : $40,000