What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
Are you passionate about hospitality and creating memorable guest experiences? Residence Inn by Marriott Oahu Kapolei is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our full-time hotel team. If you have experience in hotels, resorts, or customer-facing roles and thrive in a fast-paced environment, we want to meet you!
Compensation & Benefits
- Starting pay: $19/hour
- Full-time benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
About Us
Opened in 2019, Residence Inn by Marriott Oahu Kapolei is a modern, all-suite hotel located in the heart of Kapolei, close to dining, shopping, beaches, and Oahu's top attractions. Our team embodies the Aloha Spirit-warm, welcoming, and guest- focused. We take pride in providing outstanding service while creating a positive, supportive workplace for our associates.
Key Responsibilities
As a Front Desk Agent, you are the first and last impression for our guests. Your role is essential in delivering exceptional hospitality and smooth hotel operations.
- Greet guests and provide warm, professional customer service
- Perform guest check-ins and check-outs efficiently
- Register guests, assign rooms, and explain hotel amenities and services
- Handle cash transactions accurately and follow hotel policies
- Address guest questions, requests, and concerns promptly and courteously
- Maintain a clean, organized front desk and lobby area
- Assist with the hotel market, including stocking, sales, and inventory as needed
- Ensure accurate billing and guest account reconciliation
Qualifications
- Prior hospitality, hotel front desk, or customer service experience preferred
- Strong verbal communication and interpersonal skills
- Basic computer skills (property management systems a plus)
- Ability to stand, walk, bend, and reach for extended periods
- Comfortable working around cleaning chemicals
- Reliable, team-oriented, and guest-focused attitude
Why Join Us?
- Work for a trusted Marriott brand
- Friendly, team-driven work environment
- Opportunity to grow within hospitality
- Be part of a hotel that values professionalism and Aloha hospitality
Apply today - the application takes less than 5 minutes!
We look forward to welcoming you to our Residence Inn Kapolei team.
Salary : $19