What are the responsibilities and job description for the Front Desk Agent AM/PM/Audit Shift position at Residence Inn by Marriott Wenatchee?
The Guest Services team is vital to the success of our property! Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!
A Guest Services Representative is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!
Night Auditor You’re a wiz at accounting. You arrive in the night, dive deep into the books, and reveal anything out of place. You leap to the front desk, attending to guest. And with accurate precision before the sun rises, you draw a clear picture using the night’s data for the new day’s action. Who was that? It could be you as Night Auditor of the hotel!
If you think you are ready for the exciting world of hospitality then this position is for you!
What you will be doing
Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy.
The ideal candidate for this position
A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required
Amazing Benefits At A Glance: Full time Only
- Competitive Compensation
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Paid Sick and Vacation
- Employer Paid Life Insurance
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- Additional benefits dependent on the property (meal program, transportation benefit)
EQUAL EMPLOYMENT OPPORTUNITY
THG celebrates diversity and is committed to creating an inclusive environment for all team members. THG offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.
Our Values are A.E.I.O.U.
A*nd Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | U*nbroken
Knockout Questions
Are you a US citizen, or currently authorized to work in the United States?
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $18