Front Desk Agent

Job Summary
We are seeking an energetic and professional Front Desk Agent to join our team. This crucial role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a passion for hospitality. Your enthusiasm and attention to detail will help create memorable experiences for our guests and uphold the high standards of our hotel.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations efficiently using multi-line phone systems and hotel property management system.
• Respond to guest inquiries via phone, email, or in person with exemplary phone etiquette and customer service skills.
• Assist guests with their needs during their stay, including room changes, service requests, and information about local attractions.
• Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy.
• Maintain accurate guest records and process payments with a high level of precision.
• Maintain guest relations by addressing concerns promptly and professionally, ensuring guest satisfaction at all times.
• Assist with laundry operations, including washing, drying, folding and stocking linens.
• Maintain the cleanliness and presentation of the lobby and common areas, including regular tidying, restocking supplies and reporting maintenance needs.
• Support administrative tasks such as answering multi-line phones, managing guest records, and coordinating with housekeeping and maintenance teams.
• Collaborate effectively with other departments to ensure a seamless guest experience.

Qualifications

• High school diploma or equivalent.
• Previous experience in hospitality or a guest‑service–focused role preferred.
• Familiarity with hotel operations, including front desk procedures, night audit functions, and guest relations, is highly desirable.
• Strong communication skills with an emphasis on exceptional customer service and professional phone etiquette.
• Demonstrated ability to stay organized, manage time effectively, and handle multiple tasks in a fast‑paced environment.
• Responds to unexpected challenges with calm, solution‑oriented thinking.
• Commitment to delivering outstanding guest experiences, with the ability to address concerns professionally, tactfully, and with a positive attitude.
• Collaborative team player who contributes to a supportive work environment.
• Bilingual or multilingual skills are a plus and enhance service to diverse guests.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $17