Housekeeping Room Inspector

Qualification Standards

Education & Experience:

• At least 1 year of progressive experience in a hotel or a related field required

• High School diploma or equivalent preferred

Tools & Equipment:

• Computer, copier, scanner, other office equipment, telephone, two way radios

• Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, fax machine

Work Environment:

• Under variable temperature conditions

• Under variable noise levels

• Outdoors/Indoors

• Around chemicals, fumes and or odor hazards

• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required

• Medium work – Lifting up to 50 pounds and pushing/pulling up to 100 pounds occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty

• Ability to stand for long hours and walk long distances without fatigue

• Ability to work under variable temperatures and noise levels

• Near Vision - The ability to see details at close range

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

• Must be able to identify differences and similarities, detect changes in circumstances or events and analyze and evaluate results; choosing the best solution to solve problems.

• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner

• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working

• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

• Inspect work performed to ensure that it meets specifications and established standards.

• Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces

• Instruct staff in work policies and procedures, and the use and maintenance of equipment

• Secure issued keys at all times, report lost or stolen keys immediately

• Follow proper SOP on entering and securing guest rooms

• Report all lost and found items to service express

• Report any maintenance repairs immediately to service express

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

• Communicate to supervisors/managers any performance challenges that may require actions, such as: promotions, transfers and dismissals

• Advise managers, front desk agents, or admitting personnel of rooms ready for occupancy

• Notify Room Attendant(s) of any deficiencies found in room, and not on Attendant’s board. Provide coaching to Room Attendant and provide visual examples whenever possible

• Re-inspect corrected rooms

• Enter room status into rooms system

• Inspect Room Attendant carts, closets and boards

• Assist with on-going training

• Clean guest rooms when needed

• Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights daily

• Balance and prepare individual paperwork for closing of shift

• Connect with the manager on duty at the front office prior to leaving the shift

Marginal

• Participate in all hotel and departmental meetings as requested

• Other duties as required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.