Customer Service Associate - Entry Level

We are a business development and marketing firm that partners with nationally accredited 501(c)(3) nonprofit organizations to support fundraising initiatives, community outreach, and public awareness campaigns. Our work focuses on helping nonprofits connect with local communities while contributing to broader national impact.

We are currently seeking motivated, customer-focused individuals for our Customer Service Associate positions. This role is ideal for candidates who want to build a career in customer service, marketing, nonprofit outreach, and account management while gaining hands-on professional experience and structured training.

As a Customer Service Associate, you will:

• Represent nonprofit partner organizations with professionalism, accuracy, and integrity
• Engage with community members through outreach, fundraising support, and informational campaigns
• Provide clear and engaging presentations to educate the public about nonprofit missions and initiatives
• Deliver high-quality customer service and support during in-person outreach events
• Learn and apply customer engagement, communication, and marketing fundamentals
• Track outreach activity, performance metrics, and campaign results using internal reporting systems
• Participate in ongoing training and professional development programs
• Grow into leadership opportunities, including team support, mentoring, and coordination responsibilities

• High school diploma or equivalent required; college degree preferred but not required
• Strong communication and interpersonal skills
• Customer service, retail, hospitality, or sales experience is a plus
• Positive, team-oriented attitude with a willingness to learn
• Strong work ethic and ability to work in a fast-paced environment
• Goal-driven mindset with openness to coaching and feedback

• Paid training with structured onboarding and ongoing mentorship
• Career advancement opportunities based on performance and leadership development
• Competitive base compensation plus performance-based bonuses and incentives
• Hands-on experience in customer service, nonprofit outreach, and marketing
• Team-oriented, supportive work environment focused on professional growth
• Opportunities for travel and participation in national campaign initiatives

This position provides an opportunity to develop foundational skills in customer service, public engagement, and nonprofit marketing. Team members gain real-world experience working on behalf of charitable organizations while building transferable skills in communication, leadership, and campaign execution.

We are looking for individuals who are eager to grow, contribute to meaningful work, and develop long-term careers in customer service and community-focused outreach.